Client Communications Director

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Spearhead Sedgwick's client communications strategy, ensuring that messaging is consistent, clear, aligned with client needs, and reflective of the brand.

• Simplify complex claims, service, and operational information into accessible, relevant, and beneficial content for clients.

• Oversee the content calendar and the production of client newsletters and regular communications.

• Collaborate with communications leadership and senior business executives on client communication requirements, priorities, risks, and opportunities.

• Strategize, create content for, and implement virtual client events, webinars, briefings, and follow-up communications.

• Develop event content, speaking materials, presentations, and supporting communications in partnership with subject matter experts and senior leaders.

• Manage the client services newsroom, coordinating content sourcing, review, and publication across various business units.

• Establish governance, editorial, approval, and quality standards for content in the newsroom and at events.

• Gather customer insights through events, newsletters, surveys, and other interaction points.

• Analyze feedback, attendance, engagement, and content performance to uncover trends, needs, opportunities, and gaps.

• Convert findings into actionable recommendations that shape communications, events, campaigns, and marketing investments.

• Report to leadership on the reach, effectiveness, and business impact of communications and events.

• Identify market trends and growth opportunities in collaboration with Marketing Strategists.

• Work alongside Marketing Strategists, Sales, and Client Services to develop integrated campaigns, segmentation, messaging, targeting, and content relevance.

• Oversee moderately complex communications projects across multiple workstreams, stakeholders, budgets, and deadlines.

• Cultivate relationships across Global Communications, Marketing, Claims Operations, Client Services, Sales, Legal, and other departments.

• Monitor client communication trends in the insurance and third-party administration sectors.

• Provide guidance to management on client communications, content governance, event strategy, and client engagement.

⛳️ Requirements

• A Bachelor's degree in communications, public relations, journalism, English, marketing, business, or a related field from an accredited institution is preferred.

• A combination of education and relevant work experience will also be considered.

• A minimum of ten (10) years of progressive experience in client, customer, corporate, or marketing communications, or a suitable combination of education and experience, is required.

• Experience in the insurance, third-party administration, professional services, or another client-service-intensive sector is preferred.

• Proven experience managing moderately to highly complex projects within a matrixed environment is required.

• Experience in partnering with and advising executives and senior leaders is essential.

• Demonstrated capability in leading client-specific communications, newsletters, webinars, briefings, or events is required.

• In-depth knowledge of client, customer, corporate, and marketing communications principles and practices is necessary.

• Strong understanding of voice-of-the-customer principles and the ability to translate complex information into clear, relatable communications for clients.

• Solid marketing acumen, including audience segmentation, campaign strategy, messaging, targeting, and content marketing principles.

• Excellent analytical and interpretive skills, enabling the conversion of client feedback and engagement data into actionable recommendations.

• Experience in planning and executing virtual client events, webinars, briefings, newsletters, and recurring communications is essential.

• Familiarity with survey, feedback, engagement analytics, reporting, and content management tools is preferred.

• Outstanding project management and organizational skills are necessary.

• Exceptional oral and written communication skills, including presentation, writing, editing, facilitation, and executive consultation.

• Ability to build trust, advise senior leaders, influence stakeholders, and work effectively within a matrixed organization without direct authority.

• Sound judgment and discretion regarding content governance, accuracy, approvals, confidentiality, risk, and escalation.

• Proficiency in PC and AI technologies, including Microsoft Office products and relevant content, newsletter, event, marketing, survey, and analytics platforms.

• Capability to meet or exceed performance competencies.

🏝️ Benefits

• Work-life balance.

• Reasonable accommodations when applicable and appropriate.

• Equal opportunity and drug-free workplace.

• Diverse, equitable, and inclusive workplace.