Client Care and Sales Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage a substantial volume of outbound and inbound calls, emails, and online inquiries.

• Engage with clients to assess their needs and suggest suitable swim programs.

• Effectively convert inquiries into registrations in a clear and professional manner.

• Follow up on incomplete registrations and nurture warm leads.

• Oversee client accounts, manage schedule changes, and address general inquiries.

• Precisely document interactions using GoHighLevel and Google Workspace.

• Collaborate closely with operations to ensure a seamless client experience.

⛳️ Requirements

• Exceptional verbal and written communication skills.

• Previous experience in call-center, client care, or sales roles is preferred.

• Comfortable handling consecutive calls and inquiries.

• Strong attention to detail and proficiency in accurate data entry.

• Availability to work Sunday to Thursday from 9:00 AM to 5:00 PM.

• Capability to manage a high volume of outbound and inbound calls, emails, and online inquiries.

• Proficient in using CRM systems and Google Workspace.

• Ability to multitask and maintain focus under pressure.

• Reliable, punctual, and accountable.

🏝️ Benefits

• Meaningful work that assists families in acquiring life-saving swim skills.

• Receive warm inbound inquiries (no cold calling required).

• Access to clear systems, scripts, and support.

• Work within a professional, respectful, and fast-paced team environment.

• Enjoy a fully remote role with consistent working hours.

• Opportunities for career advancement.