Client Accounts Receivable Specialist I, English

This is a fully remote position, open to applicants in Poland.

📋 Description

• Engage with business clients to address unresolved receivable matters.

• Oversee the implementation of the collections treatment schedule, which includes making calls, sending treatment emails, suspending accounts, and managing recovery placements.

• Conduct daily collection calls within a business-to-business context.

• Perform account research and analysis.

• Compile and maintain a variety of reports.

• Ensure accuracy in the aging report.

• Identify and carry out necessary adjustments to accounts.

• Distribute aging details to customers with outstanding balances.

• Track and resolve pending payment issues effectively.

• Deliver exceptional customer support while addressing outstanding receivables.

• Direct escalated inquiries and unresolved issues to the appropriate team members (e.g., tier 2, tier 3, or Leadership).

• Document customer interactions, comments, and complaints in the CRM system.

• Meet or exceed departmental metrics, program Service Level Agreements, and Service Level Standards.

• Actively engage in learning sessions.

• Offer feedback and collaborate with team members to enhance training and documentation related to processes and procedures.

• Exhibit professionalism: Maintain accountability, foster respect, remain focused on work, be punctual, and display a positive attitude.

• Participate in skip-level meetings with Leadership to provide feedback on the team, personal contributions, and program insights; suggest improvements for systems, programs, and roles; and effectively communicate resource/tool requirements to Leadership.

• Embrace the necessity for change and adapt positively to both internal and external adjustments.

• Provide feedback and support in the development of processes and procedures for new program implementations.

⛳️ Requirements

• At least 1 year of experience in invoice and payment reconciliation, preferably in a Business to Business environment, including accounts receivable.

• Proficiency in English (both written and verbal) is required; knowledge of German and/or Dutch is a significant advantage!

• High school diploma or equivalent is preferred.

• Outstanding customer service abilities.

• Proficient in Microsoft Excel.

• Highly motivated self-starter capable of working autonomously as well as collaboratively within a team.

• Willingness to learn new processes and techniques.

• Strong negotiation skills, even in challenging situations.

• Demonstrated ability to prioritize multiple tasks effectively.

• Exceptional attention to detail is essential.

• Strong written and oral communication skills along with excellent interpersonal abilities.

🏝️ Benefits

• Competitive salary.

• NS Business Card.

• 26 vacation days per year for full-time employees.

• Pension plan with Nationale Nederlanden.

• Casual work environment and dress code.

• Employee referral program.

• A professional, innovative, and highly collaborative team.

• Hybrid work model.

• Competitive bonus scheme.

• Days off allocated for volunteer work.

• Enjoyable activities and company outings.

• Fresh fruit provided at the workplace.