Client Account Manager – Marketing Agency

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Take charge of the strategy for each client account, encompassing goals, KPIs, and quarterly roadmaps.

• Conduct regular client meetings.

• Manage stakeholders and document subsequent actions.

• Evaluate performance in relation to ROAS, CPA, CAC versus LTV, and organic growth metrics.

• Collaborate with specialists in Paid Search, Paid Social, Programmatic/DSP, SEO, Creative, and Analytics.

• Discover and define growth opportunities, including new channels, testing, and budget expansions.

• Proactively identify retention risks and develop mitigation strategies across the client portfolio.

⛳️ Requirements

• A minimum of 5 years' experience as an Account Manager or Account Director within a marketing agency (performance or digital).

• Proven track record of managing multiple B2B client accounts concurrently, including client relationship management, account growth, and project oversight.

• Experience in managing accounts driven by advertising across Paid Search, Paid Social, or Programmatic/DSP.

• Strong understanding of attribution, KPIs, and optimization principles.

• Proficient in written and spoken English.

• Comfortable leading strategic discussions with senior client stakeholders.

• Located in Latin America or Africa, or in any region up to UTC+2.

• Availability to work approximately 9am–5pm US Central/Mountain time.

• Experience with SEO-driven accounts is a plus.

• Experience with clients from the US or international markets is advantageous.

🏝️ Benefits

• Fully remote team spanning the US, LATAM, Europe, and APAC.

• Flexible working environment.

• Significant impact from day one.

• A culture characterized by curiosity, transparency, and ownership.

• Opportunity to collaborate with top-tier channel specialists.

• Opportunities for experimentation, cross-training, and personal growth.

• Emphasis on work-life balance.

• High performance achieved without excessive workloads.