Client Account Manager

This is a fully remote position, open to applicants in Europe.

📋 Description

• Develop and maintain robust relationships with MSP and cybersecurity clients

• Facilitate client discussions, identify business challenges, and propose suitable solutions

• Take ownership of client retention, growth, and upselling opportunities

• Design and develop commercial proposals and sales collateral

• Serve as a trusted advisor to MSP/MSSP owners and senior executives

• Cultivate relationships within the MSP, MSSP, channel, and partner networks

• Assume responsibility for a revenue target linked to client retention and expansion

• Shape client strategy, proposals, retention efforts, and revenue enhancement

⛳️ Requirements

• Over 3 years of experience in MSP/MSSP account management, agency account management, channel partnerships, or a comparable client-facing commercial position

• Strong knowledge of managed IT / cybersecurity services and recurring revenue models

• Comfortable engaging in discussions on SEO, paid media, content, and digital growth with clients

• Demonstrated commercial acumen, including managing a book of business, revenue targets, renewals, or expansions

• Experience in crafting proposals, sales materials, or sales-engineering content

• Exceptional verbal and written English skills with strong client-facing communication abilities

• Capable of identifying a client's commercial issues and proposing solutions

• Prior relationships within the MSP / MSSP ecosystem are advantageous

• Experience collaborating with MSP-focused marketing or growth agencies is preferred

• Background in channel partnerships or referral networks is a plus

• Prior experience selling to technical B2B decision-makers is preferred

🏝️ Benefits

• Remote work arrangement with a global team

• Highly independent, commercially-driven role

• Direct access to senior leadership and decision-makers