Client Account Manager

This is a fully remote position, open to applicants in Pennsylvania, +1 more state.

📋 Description

• Actively identify, pursue, and finalize upsell and cross-sell opportunities within the current client portfolio to enhance account growth and achieve quarterly revenue objectives.

• Manage the entire renewal process, negotiating contract terms and pricing to either meet or surpass planned renewal goals.

• Oversee the onboarding of new clients and develop long-term growth strategies that align product usage with client objectives and potential for expansion.

• Address client issues rapidly and effectively while fostering relationships and identifying additional needs.

• Establish and nurture robust client relationships through consistent consultative engagement.

• Encourage wider adoption of PracticeMatch's product offerings to improve client ROI, enhance renewal probabilities, and reveal upsell possibilities.

• Ensure the accuracy of contracts and billing processes.

• Record client interactions in the proprietary database and work with management to resolve concerns.

• Keep precise CRM data and maintain pipeline/forecast records for sales reporting and territory strategy.

• Travel to client sites, physician events, and provider shows as necessary to develop relationships and discover growth opportunities.

• Demonstrate a professional, consultative sales approach with clients.

⛳️ Requirements

• Bachelor's degree (BA or BS) from an accredited four-year institution and a minimum of 3 years of Account Management experience in sales, or an Associate's degree with at least 5 years of Account Management experience.

• Over 3 years of experience in account management, sales, or customer success within a B2B context.

• Proven history of achieving growth, upsell, or retention goals.

• Experience in physician recruitment is preferred but not mandatory.

• Proficient in Microsoft Office Suite, including Excel and Word, as well as CRM and pipeline management software.

• Demonstrated success in meeting or exceeding sales, renewal, or upsell targets in a quota-carrying or target-driven environment.

• Strong negotiation capabilities for contract renewals and pricing discussions.

• Ability to reach individual and team objectives with minimal supervision.

• Capacity to quickly establish credibility and trust while maintaining client advocacy alongside a results-oriented, revenue-driven mindset.

• Familiarity with AI tools such as Claude or Copilot is an advantage.

🏝️ Benefits

• Competitive wages

• Health and Dental

• Life, Accident and Disability Insurance

• Prescription Plan

• Flexible Spending Account

• 401k Plan and Match

• Paid Holidays and Vacation

• Sick Days and Personal Day