Client Account Manager

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Actively seek out, pursue, and finalize upsell and cross-sell opportunities within the current client base to enhance account growth and achieve quarterly revenue objectives.

• Take charge of the entire renewal process, negotiating contract conditions and pricing to meet or surpass budgeted renewal goals.

• Oversee the onboarding of new clients and develop long-term account growth strategies that align with client objectives and expansion prospects.

• Address client issues promptly and effectively while reinforcing relationships and identifying additional needs.

• Establish and nurture strong client relationships through consistent consultative engagement.

• Encourage wider adoption of PracticeMatch's product offerings to boost client ROI, enhance renewal probability, and reveal upsell possibilities.

• Manage contracts and ensure accurate billing.

• Record client communications in the proprietary database and collaborate with management on any concerns.

• Keep precise CRM data and maintain pipeline/forecast records for assigned accounts.

• Travel to client sites, physician events, and provider shows as necessary to foster relationships and discover growth opportunities.

• Demonstrate a professional and consultative sales approach with clients.

⛳️ Requirements

• A Bachelor’s degree (BA or BS) from a four-year institution and a minimum of 3 years of Account Management experience in sales, or an Associate's degree with at least 5 years of Account Management experience.

• A minimum of 3 years of experience in account management, sales, or customer success within a B2B context.

• Proven history of achieving growth, upsell, or retention objectives.

• Experience in physician recruitment is preferred but not mandatory.

• Proficient in Microsoft Office Suite, including Excel and Word.

• Skilled in CRM and pipeline management tools.

• Established record of meeting or surpassing sales, renewal, or upsell targets in a quota-carrying or goal-oriented position.

• Strong negotiation abilities for contract renewals and pricing discussions.

• Capability to meet individual and team targets with minimal supervision.

• Ability to quickly build credibility and trust while balancing client advocacy with a results-driven, revenue-oriented approach.

• Experience with AI tools such as Claude or Copilot is a plus.

🏝️ Benefits

• Health and Dental

• Life, Accident, and Disability Insurance

• Prescription Plan

• Flexible Spending Account

• 401k Plan and Match

• Paid Holidays and Vacation

• Sick Days and Personal Day

• Competitive wages