Client Account Manager

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Propel sustainable and replicable account growth for the DOD Army Team within National Governments.

• Create and oversee strategic plans, market intelligence, positioning, competitor analysis, and small-business evaluations.

• Formulate account plans, target opportunities, establish pipelines, set growth objectives, and develop portfolio quality strategies.

• Track account performance, bookings, pipeline status, contract capacity, and program/project prospects.

• Review and update the Salesforce pipeline while ensuring capture plans are in place for significant pursuits.

• Assist in teaming, negotiations, risk management approvals, pricing strategies, proposal evaluations, and compliance with federal requirements.

• Spearhead major proposals and devise strategies for contracts that are underperforming.

• Direct and nurture key client relationships and explore cross-selling opportunities.

• Supervise corrective actions and client recovery efforts to guarantee satisfaction.

• Ensure compliance with FAR regulations and participate on joint venture boards for larger programs.

• Examine CPAR reports and rebuttals, and evaluate contract performance and associated risks.

• Address organizational conflict of interest matters.

• Convey account status, objectives, and metrics throughout the National Governments organization.

• Facilitate business-line reviews and organize client engagement activities.

• Advocate for the AECOM/National Governments brand and foster the development of federal teams.

• Oversee client relations, market assessments, strategy formulation, positioning, capture efforts, and client contracts.

• Develop and implement strategic and client account plans to meet annual targets and enhance the program.

• Coordinate client engagement, identify opportunities, and assist in securing task orders and contracts.

• Monitor AECOM team performance and address any client issues or concerns.

• Report to the US Defense Director and/or an Account Director for National Government Business Lines.

⛳️ Requirements

• A bachelor's degree in architecture, engineering, or other related fields that correspond with AECOM’s Business Lines.

• Over 15 years of experience collaborating with US Federal government agencies on Architect-Engineering initiatives.

• A minimum of 6 years in a leadership capacity.

• Travel is necessary within CONUS and occasionally OCONUS.

• US citizenship is mandatory.

• Extensive knowledge of consultative selling methods.

• Exceptional communication abilities.

• Proficient negotiation skills.

• Expertise in project management for complex, multi-country, and multi-business unit agreements.

• Familiarity with and/or a readiness to swiftly learn and adapt to AECOM's comprehensive portfolio.

• Experience with CRM systems (Salesforce) is advantageous.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Life, AD&D, and disability insurance.

• Paid time off.

• Leaves of absence.

• Optional benefits and perks.

• Flexible working arrangements.

• Resources for well-being.

• Employee assistance program.

• Business travel insurance.

• Awards for service recognition.

• Retirement savings plan.

• Employee stock purchase plan.

• Award-winning training and development opportunities.

• In-person onboarding on Day 1 at an AECOM office location.