Client Account Manager

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Drive sustainable and replicable account growth for the DOD Army Team within National Governments.

• Develop and oversee strategic plans, market intelligence, positioning, and resource investment strategies.

• Create account plans, opportunity targets, pipelines, growth objectives, and strategies for client acquisition.

• Collaborate with Regional Business Lines, Business Line Leaders, Regional Executives, and Engagement Teams.

• Monitor and support program and project opportunities while optimizing portfolio quality across regions and business lines.

• Maintain awareness of account performance and align bookings and pipeline with monthly forecasts.

• Review and update the Salesforce pipeline on a weekly basis and ensure capture plans for major pursuits are in place.

• Assist with teaming, negotiations, pricing, proposal evaluations, risk-management approvals, and federal requirements.

• Oversee major proposals and track contract capacity, bookings, sub positions, and underperforming contracts.

• Lead and manage significant client relationships, enhance cross-sell opportunities, and supervise corrective actions and recoveries.

• Ensure compliance with FAR and participate on joint venture boards for larger programs.

• Review CPAR reports and rebuttals while monitoring contract performance.

• Address organizational conflict of interest issues.

• Communicate account status, objectives, and metrics up the National Governments hierarchy.

• Conduct business-line reviews and client engagements to discover opportunities and secure task orders and contracts.

• Promote the AECOM/National Governments brand, inspire teams, and build a cohesive federal team.

• Manage client relations, market analysis, strategy development, positioning, capture, and management of client contracts globally.

• Assess AECOM team performance in delivering professional technical services and resolve client concerns.

• Collaborate across business lines and operating regions while formulating account strategies and driving growth.

⛳️ Requirements

• Bachelor's degree in architecture, engineering, or other relevant fields that align with AECOM’s Business Lines.

• 15+ years of experience collaborating with US Federal government agencies on Architect-Engineering programs.

• 6+ years in a leadership position.

• Travel is required throughout CONUS and occasionally OCONUS.

• US citizenship is mandatory.

• Extensive understanding of consultative selling techniques.

• Exceptional communication abilities.

• Advanced negotiation skills.

• Proficiency in project management for complex, multi-country, multi-business unit deals.

• Familiarity with and/or eagerness to quickly learn AECOM's comprehensive portfolio.

• Experience with CRM systems (Salesforce) is advantageous.

🏝️ Benefits

• Medical benefits.

• Dental benefits.

• Vision benefits.

• Life insurance.

• AD&D benefits.

• Disability benefits.

• Paid time off.

• Leaves of absence.

• Voluntary benefits.

• Perks.

• Flexible work options.

• Well-being resources.

• Employee assistance program.

• Business travel insurance.

• Service recognition awards.

• Retirement savings plan.

• Employee stock purchase plan.

• Award-winning training and development programs.

• In-person Day 1 onboarding at an AECOM office location.