Client Account Manager

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Oversee client relations, conduct market analysis, develop strategies, position offerings, capture opportunities, and manage Army client contracts.

• Formulate and implement strategic and client account plans to meet annual objectives and enhance program growth annually.

• Foster sustainable and replicable account expansion for the DOD Army Team within National Governments.

• Identify opportunity targets, build pipelines, set growth objectives, and create capture plans.

• Track account performance, bookings, pipelines, contract capacities, and program/project opportunities.

• Assist in pursuits, team formations, negotiations, pricing strategies, proposals, risk management approvals, and compliance with federal regulations.

• Direct and nurture relationships with key clients, maximizing cross-selling opportunities.

• Assess client satisfaction, implement corrective measures, monitor contract performance, and manage CPAR reports and rebuttals.

• Address organizational conflict of interest issues and guarantee FAR compliance.

• Collaborate with Business Lines, Regional Engagement Teams, FBS, Marketing, and divisional stakeholders.

• Lead business line reviews and communicate account-level goals and metrics.

• Advocate for the AECOM/National Governments brand, inspire teams, and cultivate a cohesive federal team.

• Work across AECOM Business Lines and geographic regions to discover opportunities and secure task orders and contracts.

• Oversee technical service delivery and address client concerns.

• Report to the US Defense Director and an Account Director for National Government’s Business Lines.

⛳️ Requirements

• A Bachelor's degree in architecture, engineering, or a related field corresponding with AECOM’s Business Lines.

• Over 15 years of experience collaborating with US Federal government agencies on Architect-Engineering programs.

• At least 6 years in a leadership capacity.

• Willingness to travel throughout CONUS and occasionally OCONUS.

• US citizenship is mandatory.

• Profound understanding of consultative selling techniques.

• Exceptional communication abilities.

• Mastery in negotiation tactics.

• Proficient in project management for intricate, multi-country, multi-business unit agreements.

• Familiarity with and/or eagerness to quickly learn AECOM's complete portfolio.

• Experience with CRM (Salesforce) is advantageous.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Life, AD&D, and disability insurance.

• Generous paid time off.

• Leaves of absence options.

• Additional voluntary benefits and perks.

• Flexible work arrangements.

• Resources for well-being.

• Employee assistance program.

• Business travel insurance.

• Recognition awards for service.

• Retirement savings plan.

• Employee stock purchase plan.

• In-person onboarding on Day 1 at an AECOM office location.