Client Account Manager

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Drive sustainable and reproducible growth for accounts within the DOD Army Team associated with National Governments.

• Formulate and oversee strategic plans, market intelligence, positioning, and resource investment strategies.

• Collaborate with Regional Business Line and Business Line Leaders.

• Create account plans, identify opportunity targets, growth objectives, and opportunity pipelines.

• Cascade goals to Regional Engagement Teams and track program/project opportunities.

• Assess account performance, bookings, pipeline, and monthly forecasts.

• Weekly review and update of the Salesforce pipeline.

• Develop capture strategies for major pursuits and support teaming and negotiations.

• Coordinate with FBS and Marketing, facilitating risk management, pricing, proposal assessments, and federal regulations.

• Lead significant proposals while overseeing contract capacity, bookings, subcontractor roles, and underperforming contracts.

• Cultivate relationships with key clients and enhance cross-selling opportunities.

• Supervise corrective measures and monitor recoveries to guarantee client satisfaction.

• Ensure compliance with FAR and participate in joint venture boards for larger programs.

• Review CPAR reports and rebuttals, maintaining awareness of contract performance.

• Address organizational conflict of interest matters.

• Maintain account-level communications and report status and progress up the National Governments hierarchy.

• Conduct business line reviews and engage with clients.

• Promote the AECOM/National Governments brand and develop federal teams.

• Manage client relationships, market analysis, strategy formulation, positioning, capture, and contract management globally.

• Develop and implement strategic and client account plans to meet annual targets and achieve year-over-year program growth.

• Advocate for the account’s professional technical services, encompassing FMS, MILCON, SRM design, master planning, AE, environmental, energy performance, construction management, and construction quality assurance services.

• Inspire and lead teams, collaborate across AECOM Business Lines and operating regions, identify opportunities, secure task orders and contracts, and resolve client concerns.

⛳️ Requirements

• Bachelor’s degree in architecture, engineering, or a related field pertinent to AECOM’s Business Lines.

• Over 15 years of experience working with US Federal government entities on Architect-Engineering programs.

• At least 6 years in a leadership position.

• Willingness to travel throughout CONUS and occasionally OCONUS.

• US citizenship is required.

• Extensive knowledge of consultative selling techniques.

• Exceptional communication abilities.

• Advanced negotiation expertise.

• Proficient in project management for complex, multi-country, multi-business unit transactions.

• Familiarity with and/or eagerness to learn AECOM's entire portfolio swiftly.

• Experience with CRM (Salesforce) is advantageous.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Life, AD&D, and disability insurance.

• Paid time off.

• Leaves of absence.

• Optional benefits and perks.

• Flexible working arrangements.

• Resources for well-being.

• Employee assistance program.

• Business travel insurance.

• Recognition awards for service.

• Retirement savings plan.

• Employee stock purchase program.

• Award-winning training and development initiatives.

• In-person onboarding on Day 1 at an AECOM office location.