Client Account Manager

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Drive sustainable and replicable growth for the DOD Army Team within National Governments.

• Develop and oversee strategic plans, account plans, opportunity targets, pipelines, and growth objectives.

• Analyze external market influences, competitor activities, small-business opportunities, and resource allocations.

• Collaborate with Regional Business Lines and Business Line Leaders.

• Monitor and facilitate program/project opportunities, optimizing portfolio quality across various regions and business lines.

• Maintain awareness of account performance, bookings, pipeline, contract performance, and forecasts.

• Review and update the Salesforce pipeline weekly, ensuring capture plans are in place for major pursuits.

• Support collaboration, negotiations, pricing, proposal evaluations, risk-management approvals, and federal requirements.

• Monitor contract capacity, program manager effectiveness, subcontractor positions, and underperforming contracts.

• Lead and manage critical client relationships, cross-selling opportunities, corrective measures, and client interactions.

• Ensure compliance with FAR, JV boards, CPAR reports and rebuttals, and resolution of organizational conflicts of interest.

• Communicate account status, objectives, metrics, and progress throughout the National Governments organization.

• Lead business-line reviews and engagement teams focused on the Army account.

• Promote the AECOM/National Governments brand and develop a cohesive federal team.

• Oversee client relations, market analysis, strategy formulation, positioning, capture, and management of client contracts globally.

• Create and implement strategic and client account plans to meet annual objectives and achieve consistent program growth year-over-year.

• Advocate for assigned accounts, providing services in FMS, MILCON, SRM design, master planning, architecture and engineering, environmental, energy performance, construction management, and construction quality assurance.

• Collaborate across AECOM's business lines and geographic regions.

• Identify opportunities and collaborate with teams to secure task orders and new contracts.

• Monitor AECOM team performance and address client issues and concerns.

• Act as an ombudsman for organizational conflict-of-interest matters.

• Report to an Account Director for National Government Business Lines in DCS Americas.

⛳️ Requirements

• Bachelor's degree in architecture, engineering, or a related discipline pertinent to AECOM’s Business Lines.

• 15+ years of experience collaborating with US Federal government agencies on Architect-Engineering programs.

• 6+ years of experience in a leadership capacity.

• US citizenship is required.

• Travel throughout CONUS and occasional OCONUS travel is required.

• Extensive knowledge of consultative selling techniques.

• Excellent communication skills.

• Proficient negotiation abilities.

• Expertise in project management for complex, multi-country, multi-business-unit contracts.

• Familiarity with, or a willingness to quickly learn and adapt to, AECOM's complete portfolio.

• Experience with CRM systems (Salesforce) is advantageous.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Life, AD&D, and disability insurance.

• Paid time off.

• Leaves of absence.

• Voluntary benefits and perks.

• Flexible work arrangements.

• Well-being resources.

• Employee assistance program.

• Business travel insurance.

• Service recognition awards.

• Retirement savings plan.

• Employee stock purchase plan.

• Award-winning training and development programs.

• In-person Day 1 onboarding at an AECOM office location.