Client Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a designated portfolio of clients, focusing on renewals, upselling, and cross-selling opportunities.

• Create strategic account plans that aim to enhance customer relationships and broaden product utilization.

• Identify customer needs and propose Novara solutions that deliver measurable benefits.

• Regularly meet or surpass revenue goals, including renewal rates, expansion ARR, and net retention metrics.

• Act as the main liaison for customer decision-makers and influencers.

• Conduct periodic business reviews to showcase ROI and ensure customer satisfaction levels are high.

• Collaborate with Customer Success, Product, and Support teams to address issues and reinforce the value delivered.

• Represent customer interests internally and provide insights for product and service enhancement.

• Oversee the complete sales process for expansions and renewals, including scoping, pricing, negotiation, and closing deals.

• Keep precise records of the sales pipeline, forecasting, and activity in CRM systems like Salesforce.

• Create and present product demonstrations and tailored presentations that align with customer objectives.

• Adhere to Novara’s sales methodology to ensure consistent and high-quality customer interactions.

⛳️ Requirements

• 2–5+ years of experience in SaaS account management or inside/outside sales roles.

• Proven success in achieving or surpassing revenue targets.

• Strong skills in consultative selling, communication, and negotiation.

• Ability to convert technical product features into business value propositions.

• Excellent organizational abilities and comfort in managing multiple accounts at once.

• Experience in compliance, EHS, HR, or risk management software is preferred.

• Familiarity with Salesforce or other enterprise CRM systems is desired.

• Prior experience selling to SMB or mid-market customers is preferred.

• Ability to excel in a metrics-driven, high-growth environment is a plus.

🏝️ Benefits

• Medical

• Dental

• Vision

• Flexible Spending Accounts

• PTO

• Paid and Floating Holidays

• 401k with Company match and immediate vesting

• Company-funded Life Insurance

• Employee Assistance Programs

• No-cost Mental Health Benefits