Claims Team Lead, Auto – PIP

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee teams of personal injury protection examiners and technical personnel for clients.

• Track colleagues' workloads and individual claims activities.

• Deliver training and provide technical/jurisdictional guidance on claims adjudication.

• Manage multiple examiner teams, product line examiners, and/or technical operations staff.

• Recognize and inform management about trends, challenges, issues, and recommended actions.

• Coordinate projects with management while supporting ongoing process improvements.

• Gather, review, and analyze management reports, taking appropriate measures.

• Conduct quality reviews on claims to ensure compliance with audit, service contract, and quality standards.

• Serve as the second level of appeal for client and claimant concerns, implementing final resolutions.

• Maintain client communication, foster professional relationships, and provide claim summaries.

• Ensure that direct reports hold the necessary licenses and that claims files are accurately coded and documented.

• Implement personnel policies, conduct interviews and hiring of staff, establish performance plans, lead performance discussions, and provide leadership and motivation.

⛳️ Requirements

• Minimum of six (6) years of claims experience or an equivalent combination of education and experience required, including two (2) years in a supervisory role.

• Necessary licenses as required.

• Comprehensive understanding of claims management processes and procedures across multiple product lines.

• Exceptional oral and written communication skills, including presentation abilities.

• Proficient in PC use, particularly with Microsoft Office products.

• Strong leadership, management, and motivational capabilities.

• Analytical and interpretive skills.

• Strong organizational capabilities.

• Outstanding interpersonal skills.

• Excellent negotiation skills.

• Ability to thrive in a team-oriented environment.

• Capability to meet or surpass Performance Competencies.

🏝️ Benefits

• Work-life balance.

• Supportive culture.

• Commitment to diversity, equity, and inclusion in the workplace.

• Equal Opportunity Employer.

• Drug-Free Workplace.