Claims Specialist – Loan Servicing

This is a fully remote position, open to applicants in United States.

📋 Description

• Process necessary claims to GSEs (FNMA and FHLMC), mortgage insurance firms, FHA, VA, and other investors to recover advances incurred during the default process.

• Submit required claims while adhering to investor timelines.

• Conduct audits of claims processes for validation purposes.

• Monitor claim payments received and ensure their correct application.

• File supplemental claims as needed.

• Address contested claim inquiries as necessary.

• Timely and accurately submit claims to Freddie Mac, Fannie Mae, FHA, VA, USDA, and mortgage insurance companies based on trigger events.

• Review, analyze, and ensure prompt settlement of investor and mortgage insurance claims.

• Manage aging claims, assess their status, finalize claims, and request extensions as required.

• Document and maintain the systems essential for claim handling and follow-ups.

• Investigate issues and gather supporting documentation requested by investors or mortgage insurance companies.

• Oversee the application of claim funds and verify available funds before closing claims.

• Monitor claim process reports to ensure timely responses.

⛳️ Requirements

• Bachelor’s Degree in a business-related field or equivalent work experience.

• Previous experience in mortgage claim filing is essential.

• Familiarity with BKFS/ICE MSP, Claims application, and other ICE default applications is required.

• Proficient in Microsoft Office, including Outlook and Excel.

• Knowledge of YARDI, Property360, VALERI, USDA LINC, and PAID is preferred.

• Strong interpersonal, written, and verbal communication abilities.

• Capacity to thrive in a fast-paced environment.

• Effective problem-solving and troubleshooting skills.

• Accuracy in data entry.

• Ability to access, input, retrieve, and interpret information using relevant computer systems, including Microsoft Office, Outlook, Excel, and Lotus.

• Subject matter expertise in investor guidelines concerning claims and the websites for filing claims.

• Above-average customer service skills.

• Strong organizational skills.

• Proficient in problem-solving and critical thinking.

• Analytical skills.

• Ability to perform basic mathematical operations such as addition, subtraction, multiplication, and division.

• Capability to utilize company equipment including telephones, copiers, fax machines, computers, and the internet.

• Competency to understand and appropriately respond to both basic and complex inquiries.

• Proficient reading, writing, and communication skills in English sufficient to perform job functions.

• Must be authorized to work in the U.S. if hired (E-Verify).

🏝️ Benefits

• Equal employment opportunities and anti-discrimination protections.

• Inclusive workplace programs and policies that foster employee growth and belonging.