Claims Manager – Bodily Injury

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of adjusters managing a diverse range of accounts and lines of business, such as general liability and commercial property.

• Consistently meet or exceed targets while navigating challenges effectively.

• Establish and uphold best practices for claims handling, which encompass claim intake, investigation, evaluation, settlement, and recovery.

• Track and assess claims data to uncover trends, patterns, and opportunities for process improvement.

• Ensure the team's alignment with client and customer expectations throughout the claims process.

• Act as a resource for escalated claims issues.

• Guarantee the accuracy and sufficiency of all claim reserving aspects.

• Create and execute strategies aimed at reducing fraudulent claims while ensuring compliance with legal and regulatory standards.

• Cultivate a positive work atmosphere, foster teamwork, and support professional growth and development.

• Implement performance management practices; attract, hire, retain, and provide advanced training.

• Collaborate with Account Management, Compliance, and Claim Operations on complex or escalated claims-related matters.

• Build and maintain relationships with policyholders, agents, brokers, and legal representatives.

• Prepare and deliver claims reports, metrics, and analyses to clients and customers; advise them on claim trends and loss mitigation strategies.

• Uphold high quality standards and ensure compliance with regulatory, internal, and external contractual SLAs.

⛳️ Requirements

• Candidates must reside in an eligible U.S. state throughout their employment; those living in California, Alaska, Hawaii, U.S. territories, or outside the United States are not eligible for hire.

• Possess an active insurance adjuster’s license from a designated home state or home state.

• Hold a bachelor's degree in insurance, business administration, or a related field.

• Relevant certifications such as CPCU or AIC are advantageous.

• Have over 10 years of experience in insurance claims management across multiple lines of business, preferably in property, general liability, and/or auto with bodily injury experience.

• At least 5 years of management experience, ideally in a remote setting.

• Be comfortable with technology and capable of evolving claims systems and processes to enhance efficiencies and outcomes.

• Show a strong commitment to quality, accuracy, and attention to detail.

• Demonstrate integrity, ethics, and accountability in managing confidential and sensitive information.

• Possess exceptional leadership, communication, problem-solving, analytical, and relationship-management skills.

• Have a foundational understanding of claims, ideally with experience managing or handling multiple lines of business.

• Bring deep technical and subject matter expertise in commercial transportation claims, including coverage and litigation.

• Experience in reviewing and analyzing contracts is required.

🏝️ Benefits

• Comprehensive health insurance package offering nationwide coverage, including vision and dental.

• 401(k) retirement plan featuring employer matching.

• Competitive paid time off (PTO) policy.

• Generous family leave policy available after 8 months of continuous employment.

• Flexibility to work from anywhere to enhance your work-life balance.

• Provision of an Apple laptop, a large second monitor, and other quality-of-life equipment as desired.