Claims Administrator – Midshift

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Proactively pursue, request, and collect necessary information for claims evaluation and underwriting referrals.

• Authorize claims and clearly communicate results to clients.

• Deliver claim decline notifications with professionalism and sensitivity.

• Address claim inquiries through phone and email communications.

• Resolve and respond to incoming customer questions.

• Maintain ongoing communication with customers, veterinary clinics, and other stakeholders to gather information and advance claims.

• Achieve customer satisfaction while adhering to company service and regulatory standards.

• Generate high-quality documentation and keep precise records in internal systems.

• Execute administrative responsibilities with meticulous attention to detail.

• Complete daily tasks promptly by employing problem-solving abilities.

• Meet team service level agreements (SLA) and key performance indicator (KPI) targets.

• Retain a thorough understanding of company products.

• Engage in ongoing learning and development aligned with company and FCA requirements.

• Share knowledge and skills with teammates.

• Provide support to other departments as needed.

• Identify and contribute to enhancements in operational claims processes.

• Undertake other duties related to the position as they arise.

⛳️ Requirements

• A tertiary qualification in Business Administration, Office Administration, Communications, or a related field, or relevant work experience, is required.

• Demonstrated experience in a customer service or administrative capacity is essential.

• Experience in insurance and claims is advantageous but not mandatory.

• Strong written and verbal communication skills, with the capacity to manage sensitive situations professionally, are necessary.

• A high level of attention to detail and accuracy is crucial.

• Effective organizational and time-management abilities are essential.

• Capability to handle multiple tasks and meet deadlines is vital.

• A problem-solving attitude with a proactive approach is required.

• Ability to work independently and collaboratively within a team setting is essential.

• Proficiency in using internal systems and Microsoft Office applications is necessary.

• An eagerness to learn and keep up-to-date with company products and regulatory requirements is essential.

🏝️ Benefits

• Permanent remote work arrangement.

• Monday–Friday: 3:00 PM – 12:00 AM PHT or 4:00 PM – 1:00 AM PHT (adjustments will be made for daylight saving time).

• Health Maintenance Organization (HMO) coverage for 2 free dependents along with medical reimbursements.

• Government-mandated benefits.

• Opportunities to collaborate with prominent companies in Australia, New Zealand, the United States, the United Kingdom, and Europe.

• Training programs for professional growth.

• Engaging company outings, team-building activities, and wellness sessions.

• Supportive and inclusive workplace culture.

• Committed managers focused on your development and success.

• Competitive salary and benefits package.

• Additional entitlements.

• Structured career advancement programs.

• Equal opportunity and inclusive work environment.