Claims Adjuster – Commercial Passenger

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver prompt, courteous, and high-quality service to all stakeholders involved.

• Initiate investigations, address inquiries, and resolve claims effectively.

• Collect essential information from all parties to initiate claims processes.

• Clarify policy details, coverage options, and appropriate actions to take.

• Oversee a portfolio of claims.

• Set initial reserves for potential exposures and adjust them as necessary throughout the claim's duration.

• Manage vendor relationships.

• Facilitate the assessment and settlement of damages to passenger transportation vehicles within authorized payment limits.

• Coordinate heavy-duty and specialty appraisals, repair facilities, towing, and recovery services.

• Take downtime and loss-of-use claims into consideration.

• Identify recovery opportunities in subrogation, salvage, and total loss scenarios.

• Ensure adherence to state and federal regulations, policy provisions, and standard operating procedures.

• Contribute to the ongoing enhancement of claim guidelines and processes.

• Work collaboratively across departments to proactively resolve claims.

⛳️ Requirements

• Candidates must reside in an eligible U.S. state during the course of employment.

• We are unable to hire candidates living in California, Alaska, Hawaii, U.S. territories, or outside the United States.

• A minimum of 5 years of experience in commercial transportation claims, preferably in limousine, livery, motorcoach, charter, or other passenger carrier operations.

• Experience managing both 1st and 3rd party physical damage and total loss claims.

• At least 7 years of overall claims handling experience across various lines of business.

• A Bachelor's degree is preferred; however, candidates without one are encouraged to apply if they meet all other qualifications.

• An active adjuster license is required: a resident-state license where applicable, or a Designated Home State (DHS) license otherwise.

• Candidates must acquire any additional necessary licenses within 60 days, including state testing.

• A solid understanding of state and federal regulations, policy provisions, and standard operating procedures is essential.

• Familiarity with passenger carrier operations and coverage considerations is required.

• Strong analytical skills to evaluate claims data and make informed decisions based on established guidelines, policies, and procedures.

• Ability to perform accurate and timely coverage analysis.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental.

• 401(k) retirement plan with employer matching contributions.

• Competitive paid time off (PTO) policy.

• Generous family leave policy available after 8 months of continuous employment.

• Flexible work-from-anywhere policy to support work-life balance.

• Provision of an Apple laptop, a large second monitor, and other quality-of-life equipment as needed.