Claim Director

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Lead and cultivate a team of claim managers, supervisors, and professionals in Large Loss, Field, and Inside Property operations.

• Offer coaching, mentoring, training, performance management, and opportunities for professional development.

• Create and sustain a high-performing department through talent development, succession planning, accountability, collaboration, and continuous improvement.

• Provide both strategic and operational guidance for Property Claim operations.

• Oversee intricate claim activities, encompassing large losses, claim decisions, case reserving, loss adjustment, and legal expenses.

• Coordinate resources, expertise, and claim handling methods across Large Loss, Field, and Inside operations.

• Develop and execute departmental goals, strategies, and initiatives that align with the Claim Division and company objectives.

• Monitor and evaluate operational and financial performance indicators.

• Identify trends, address performance deficiencies, and implement corrective measures.

• Direct and assess external vendors and loss expense management programs.

• Supervise salvage and subrogation activities.

• Ensure accurate claim documentation, proper utilization of claim management systems, and compliance with procedures.

• Collaborate with Claim leadership, Underwriting, Loss Control, and Sales teams.

• Lead and engage in strategic and operational projects aimed at enhancing processes, customer service, efficiency, and claim performance.

• Exercise judgment in complex claim situations, resolve issues, and provide guidance to claim professionals and leadership.

• Report directly to the Chief Claim Officer.

⛳️ Requirements

• Bachelor's degree or a combination of insurance education and professional experience equivalent.

• At least 10 years of progressively responsible experience in claims.

• Proven leadership experience within a claims organization.

• Strong understanding of claims handling practices, procedures, and relevant regulatory requirements.

• Demonstrated analytical skills.

• Capability to lead organizational change and formulate long-term claims strategies.

• Excellent verbal and written communication abilities.

• Strong skills in critical thinking, problem-solving, negotiation, and conflict management.

• Exceptional organizational and prioritization abilities.

• Proficiency in Microsoft Office applications as well as business systems and reporting tools.

• Preferred: Experience with multiline claims, including Property, Casualty, Workers' Compensation, or Auto/No-Fault.

• Preferred: Background in overseeing complex or high-severity claims along with associated financial considerations.

• Preferred: Experience in leading managers, supervisors, or geographically dispersed claim teams.

• Preferred: An advanced degree and/or professional insurance designation.

• Availability to work Monday through Friday from 8:00 a.m. to 4:30 p.m.

• Qualified candidates should reside in Michigan, Ohio, Indiana, Illinois, or Wisconsin.

• Willingness to travel throughout the operating territory, including periodic trips to Hastings, Michigan, and occasional overnight travel.

🏝️ Benefits

• 401(k) plan with company matching contributions.

• Generous paid time off.

• Assistance for tuition and professional development.

• Opportunities for company performance-based incentive compensation.

• Provision of a company vehicle.

• Remote work options available.

• A collaborative and down-to-earth culture.

• Encouragement for growth and recognition of good work.