Chief Operating Officer

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Assume responsibility for the operating load and become the central figure through whom the company operates, decreasing the founder's role as the escalation point for eight departments.

• Manage delivery throughput while ensuring quality standards are met and minimizing failure rates.

• Develop the operational rhythm, which includes weekly accountability meetings, quarterly goals with designated owners, and a company scorecard consisting of eight to twelve key metrics.

• Identify absent operational metrics and drive performance improvements based on them.

• Create and document essential processes in an operational manual.

• Shorten the time it takes for new hires to become effective contributors.

• Implement measurable mistake tracking across delivery, support, and review functions.

• Integrate disparate tools to offer real-time visibility throughout the organization.

• Recruit and retain operators, including filling open senior-level positions.

• Assist in executing operational plans for two geographic market expansions.

⛳️ Requirements

• You have successfully scaled a delivery organization from a small team to a larger workforce, and you can discuss the challenges encountered during this process.

• You have managed a P&L or have operated closely enough to be accountable for unit economics.

• You possess a systems-thinking mindset, viewing the business as interconnected loops, and focus on addressing the actual constraints rather than the most vocal complaints.

• You prioritize process and automation over increasing headcount.

• You are a clear and direct writer, as a significant portion of this role involves making decisions understandable to those who were not present in discussions.

• You uphold high standards and have a track record of hiring individuals who share this commitment.

• You possess the emotional intelligence necessary to restructure a department while maintaining the existing workforce.

• You are comfortable navigating ambiguity, performing unglamorous tasks, and working within a business that is still defining its direction.

• Bonus: Experience in high-volume logistics, gig-economy platform operations, fintech or KYC onboarding, or manufacturing throughput.

• Bonus: Experience with multi-state or cross-border operations.

• Bonus: Familiarity with EOS or another formal operating system.

• Bonus: Background in strategy and operations consulting combined with hands-on line experience.

• Bonus: Interest in startups, investing, alternative markets, or behavioral strategy.

🏝️ Benefits

• A genuine second-in-command position with real authority, not just a title.

• Competitive cash compensation.

• Direct partnership with the founder, with no intermediaries.

• Opportunity to build the operating system of a company from the ground up.

• Flexible working hours and location.