Chief Operating Officer, A&H

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Transform Accident & Health strategy into structured enterprise execution.

• Provide leadership across Claims, Cost Containment, Technology, Data, and Operational Excellence.

• Ensure operational and service performance aligns with or surpasses established plans.

• Enhance expense efficiency while safeguarding service quality, customer experience, and growth potential.

• Spearhead process simplification, standardization, automation, and ongoing improvement.

• Establish performance metrics, service levels, operational dashboards, and governance for execution.

• Collaborate with business leaders to foster profitable growth and positive outcomes for customers and partners.

• Oversee the operating aspects of the complete customer and business-partner journey.

• Cultivate relationships with customers, distribution partners, administrators, and other essential stakeholders.

• Provide executive leadership and oversight for Claims and Cost Containment.

• Develop strategies, standards, benchmarks, controls, and reporting for claims and cost containment.

• Manage claims partners, administrators, and vendors, particularly for complex and high-exposure claims.

• Direct A&H Technology and Data roadmaps, investments, platforms, reporting, and digital capabilities.

• Enhance the utilization of technology, data, automation, and AI to elevate operations and customer experience.

• Establish and lead cross-functional initiatives for operational improvement.

• Act as a strategic operating partner to the President and Executive Leadership Team.

• Suggest decisions regarding the operating model, investment, and resource allocation.

• Foster alignment, accountability, high-performing teams, and scalable capabilities.

⛳️ Requirements

• A Bachelor's degree is required; an advanced degree is preferred.

• Over 15 years of leadership experience in insurance or financial services.

• Executive leadership experience in complex operational settings, including claims, technology, and/or data.

• Proven history of enhancing operational and financial performance.

• Experience in leading substantial operational transformations, process improvements, and technology-driven changes.

• Experience in building and managing high-performing teams.

• Proven experience in enhancing customer or partner experience and developing robust external relationships in a complex business landscape.

• Experience collaborating with commercial, distribution, and marketing leaders to translate operational capabilities into market value.

• Strategic, commercial, and customer-centric mindset.

• Strong operational and execution discipline.

• Financial and analytical expertise.

• Proficiency in technology and data.

• Strong orientation towards performance management.

• Exceptional executive communication, relationship management, and influencing abilities.

• Capability to lead effectively across organizational boundaries.

• Change leadership experience.

• Focus on customer journey and service excellence.

• Strong skills in external relationship management and market-focused leadership.

🏝️ Benefits

• Competitive compensation package.

• Generous 401K employer match.

• Employee Stock Purchase plan with employer matching.

• Generous Paid Time Off.

• Comprehensive benefits including health, dental, and vision coverage.

• Wellness programs that prioritize physical, mental, and financial wellbeing.

• Tuition reimbursement options.

• Opportunities for industry-related certifications.

• Professional training and career development opportunities.

• A dynamic, ambitious, fun, and exciting work environment.

• Matching donation program.

• Volunteer opportunities available.

• An employee-driven corporate giving program.

• Special accommodations and inclusive workplace support.