This is a fully remote position, open to applicants in Virginia.

📋 Description

• Guide and mentor office leaders and department heads.

• Foster a culture focused on high performance, accountability, and independent problem-solving.

• Centralize, audit, and enforce standardized operating procedures.

• Identify underlying friction points and utilize automation to enhance efficiency.

• Collaborate with Managing Attorneys to oversee workflows and monitor case progress.

• Maintain target capacity with a goal of achieving 90%+ billable utilization.

• Work alongside the CEO and CFO to manage the annual budget.

• Track Revenue per FTE and optimize Average Case Value.

• Safeguard office-level net margins.

• Eliminate bottlenecks between Legal, Intake/Sales, Marketing, HR, IT, and Finance.

• Oversee facility expansions, physical security, IT resources, and vendor agreements across regional operations.

• Translate firm strategy into disciplined, profitable, and scalable daily execution across all offices and departments.

• Report directly to the Owner/CEO.

⛳️ Requirements

• Proven experience in a senior operations leadership position (COO, VP of Operations, Director of Operations) managing managers across multiple locations.

• Strong preference for experience in legal operations, law firm management, or multi-location professional services.

• Extensive expertise in analyzing P&Ls, budgets, headcount modeling, and utilization metrics.

• Demonstrated capability to build, document, and scale repeatable operational frameworks.

• Proficient in leveraging legal technology and automation.

• Bachelor's degree in Business Administration, Operations, or a related field is required.

• MBA or J.D. is highly preferred.

• An active bar license is not mandatory unless supervising legal representation.

🏝️ Benefits

• Bonuses.

• Option for remote work.

• Opportunities for regional travel.