This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily operations in guest services, reservations, supplier relations, and experience delivery.

• Convert strategic objectives into actionable operational plans and performance metrics.

• Enhance service quality, productivity, profit margins, and operational uniformity.

• Create scalable processes to facilitate growth across various destinations, properties, and travel programs.

• Implement performance dashboards and accountability frameworks for operational teams.

• Manage workforce planning, vendor performance, service recovery, and business continuity efforts.

• Collaborate with commercial and financial leaders to synchronize capacity, demand, and profitability.

• Foster a culture of ownership, responsiveness, and outstanding guest service.

⛳️ Requirements

• Over 10 years of experience in operational leadership, with considerable executive-level responsibilities.

• Background in luxury travel, hospitality, resorts, private travel, or premium guest services.

• Proven track record of enhancing operational performance across diverse teams or locations.

• Strong grasp of service standards, capacity planning, financial performance, and vendor management.

• Established ability to drive organizational change and develop scalable operating systems.

• A Bachelor’s degree in business, hospitality management, or a related field is required.

• An advanced degree is preferred.

• Willingness to travel domestically and internationally on occasion.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Employer-funded contribution to a health savings account.

• Annual bonus opportunity for executives.

• 401(k) retirement savings plan.

• Flexible paid time off.

• Stipend for wellness and lifestyle expenses.

• Discounts on luxury travel.

• Annual leadership retreat.