Chief Operating Officer

This is a fully remote position, open to applicants in United States.

📋 Description

• Exercise operational authority over all post-sales activities, including project delivery, R&D/Product development, and financial oversight.

• Define, refine, and manage global financial and operational processes such as order-to-cash, procure-to-pay, profitability tracking, capacity forecasting, S&OP, customer acquisition monitoring, and KPI reporting.

• Lead post-sales execution functions encompassing delivery, professional services, client success, support, and implementation.

• Establish frameworks for execution, governance, margin management, and control.

• Act as the escalation point for critical accounts and stabilize contracts that are at risk.

• Lead resource planning and optimize workforce deployment across both U.S. and international teams.

• Build and manage project management, implementation, and support functions.

• Develop and monitor metrics related to customer profitability, services margin, cash conversion, and project health KPIs.

• Model cash flow at the project level using ETC and POS modeling; predict margin leakage and reallocate resources accordingly.

• Implement tracking for SaaS and services margins in line with GAAP cost-capitalization guidelines.

• Develop and negotiate change orders along with strategies for enhancing contract margins.

• Define and optimize processes for order-to-cash, procure-to-pay, and S&OP.

• Oversee management of subcontractors and partners while assessing financial risks.

• Evaluate and implement scalable third-party platforms, including time tracking, CRM, FP&A, and ERP tools.

• Develop technology investment proposals to support growth from $25M to over $100M in revenue.

• Optimize data architecture and integration layers while leading tooling transformation initiatives.

• Drive talent reviews, internal AI strategies, and ensure operational continuity across U.S. and India-based teams.

• Review product performance and roadmaps; institutionalize SAFe/agile product development methodologies.

• Align Sales, Product, Finance, HR, and delivery operations effectively.

• Lead business transformation initiatives and continuous process improvement efforts.

• Report directly to the CEO with a dotted line to the Board; present operational scorecards and performance updates during board meetings.

• Support M&A integrations, restructuring efforts, and significant contract pivots.

⛳️ Requirements

• Proven experience in post-sales operations and project delivery management.

• Strong understanding of financial and operational processes and metrics.

• Excellent leadership and team management skills.

• Proficiency in resource planning and workforce optimization.

• Ability to model cash flow and predict financial outcomes effectively.

• Experience with SaaS and services margin tracking in accordance with GAAP.

• Strong negotiation skills for change orders and contract enhancements.

• Familiarity with third-party platforms for operational efficiency.

• Ability to drive business transformation and continuous process improvements.

• Excellent communication skills for presenting to executive leadership and the Board.

🏝️ Benefits

• Bonus and equity incentives.

• Medical, dental, and vision coverage with employer cost-sharing.

• Company-paid life and disability insurance.

• 401(k) plan featuring a 3% safe harbor employer contribution that is fully vested.

• Generous paid time off that increases with tenure.

• Paid company holidays.