Chief Operating Officer

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Provide leadership and coordination across Lending Operations, Asset Resolution, and Loan Administration (Servicing).

• Collaborate with functional leaders to set priorities, processes, performance expectations, operational goals, service levels, and escalation protocols.

• Integrate Intake, Processing, Valuation, Underwriting, Title, Closing, Asset Resolution, and Servicing into a cohesive end-to-end operating model.

• Identify operational gaps, inefficiencies, bottlenecks, handoff challenges, capacity constraints, and communication issues.

• Develop and uphold standardized procedures, workflows, controls, service-level expectations, dashboards, reporting, KPIs, and escalation procedures.

• Monitor performance in closing, funding, valuation, resolution, lending, and servicing, and recommend corrective measures.

• Analyze operational data, trends, risks, recoveries, dispositions, aging, turnaround times, quality, exceptions, and outstanding requests.

• Lead cross-functional initiatives aimed at enhancing efficiency, scalability, quality, profitability, recovery outcomes, and cycle times.

• Assess staffing, workload, capacity, organizational structure, technology, training, and resource requirements.

• Support department leaders with succession planning, accountability, performance management, collaboration, and organizational development.

• Partner with the CIO, CDAO, CFO, Finance, Legal, Risk, Technology, Sales, and other departments.

• Prepare operational reports, analyses, and recommendations for the CEO and executive leadership.

• Escalate significant operational risks, delays, resource limitations, and performance issues to the CEO.

• Engage in strategic planning and operational decision-making processes.

• Lead special projects and initiatives assigned by the CEO.

• Report directly to the CEO as a vital operational partner to the executive leadership team.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Finance, Operations Management, or a related field is preferred.

• Over 7 years of progressive experience in operations, lending, financial services, commercial finance, asset management, or a related industry.

• Proven experience in managing or coordinating multiple operational functions.

• Experience working alongside senior-level leaders and cross-functional teams.

• Strong understanding of closing operations and the loan lifecycle.

• Previous experience with valuations, asset resolution, servicing, collections, or similar functions is strongly preferred.

• Demonstrated ability to enhance business processes and operational efficiency.

• Strong analytical and problem-solving capabilities.

• Capacity to interpret operational data and translate it into actionable insights.

• Excellent communication and organizational skills.

• Proven ability to manage competing priorities and work effectively in a fast-paced environment.

• Strong leadership skills with the capacity to influence without unnecessarily duplicating the authority of functional department heads.

• Core competencies include Operational Leadership, Cross-Functional Management, Process Improvement, Closing Operations, Performance Management, Data Analysis, Problem Solving, Strategic Thinking, Accountability, Executive Communication, Change Management, and Organizational Development.

• CV must be submitted in English.

🏝️ Benefits

• Eligibility for incentive compensation (equity and deferred cash bonus), based on level and company policy.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Life insurance coverage.

• Disability coverage.

• 401(k) plan with company matching.

• Paid holidays.

• Paid time off (PTO).

• Remote work opportunity with occasional travel requirements.