Chief of Staff – CTO

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the representative for the CTO during internal leadership meetings, client discussions, and technical evaluations.

• Make decisions within the established framework, document those decisions, and escalate issues that require the CTO’s attention.

• Oversee the Solutions Engineering team, focusing on goals, delivery commitments, team development, and managing challenging client engagements.

• Review solution architectures and technical proposals prior to their presentation to clients.

• Analyze code when there are disputes regarding technical decisions.

• Facilitate scoping and solutioning sessions with enterprise clients.

• Convert client requirements into actionable work for the Solutions Engineering team.

• Advocate for project timelines with clients.

• Assess and evaluate AI tools, providing recommendations for adoption or rejection to the CTO, and assist in the implementation of approved tools.

• Manage the technical project and innovation portfolio, providing updates on status, risks, and progress to executive leadership.

• Anticipate staffing requirements and allocate resources effectively across various projects.

• Take charge of recruiting, interviewing, onboarding, and shaping the team for Solutions Engineering.

• Establish the agenda for technical planning and maintain documentation of open decisions and their respective owners.

• Monitor commitments and ensure they are executed efficiently.

• Bridge the gap between engineering and account teams to ensure that client commitments are in sync with delivery capabilities.

⛳️ Requirements

• Minimum of four years in a technical position.

• Proven experience in owning technical projects from start to finish.

• Hands-on engineering experience in solutions engineering or software engineering.

• Direct experience in building and delivering systems.

• Proficient knowledge of AWS, Azure, or Google Cloud platforms.

• Experience interacting with enterprise clients through pre-sales, solutions consulting, professional services, or agency delivery.

• Ability to manage challenging client meetings without the presence of leadership.

• Practical experience in evaluating AI tools, including making recommendations, justifications, and decisions regarding adoption.

• Strong written communication skills.

• Ability to exercise sound judgment in ambiguous situations.

• Comfortable working remotely within a distributed team, with occasional travel for client and team meetings.

• Experience in managing resources and conducting performance management discussions is preferred, but not mandatory.

🏝️ Benefits

• Fully remote work environment.

• Flexible working arrangements.

• Occasional travel for client and team meetings.

• Opportunities to develop resource management and performance management skills.