Chat Support Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver timely and precise responses to customer inquiries through live chat.

• Address user issues effectively while upholding a professional and friendly demeanor.

• Work alongside internal teams to escalate and resolve intricate technical issues.

• Convey customer feedback and insights to foster ongoing improvement.

• Answer customer queries and concerns via live chat promptly and courteously.

• Recognize customer needs and provide suitable solutions or escalate when necessary.

• Accurately document customer interactions and update support tickets.

• Keep current knowledge of Invicta Software products and services.

• Collaborate with technical and product teams to tackle recurring problems and enhance support processes.

• Ensure adherence to company policies and data privacy regulations during customer interactions.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• An Associate’s or Bachelor’s degree is preferred.

• Prior experience in chat support, customer service, or a similar role is essential.

• Excellent written communication abilities with a strong focus on detail.

• Capability to multitask and handle several chat conversations at once.

• Basic technical skills and a readiness to quickly learn software products.

• Robust problem-solving abilities coupled with a customer-centric approach.

• Willingness to work shifts, including evenings or weekends as required.

• Experience with CRM or helpdesk software platforms is preferred.

• Familiarity with SaaS products or software support environments is advantageous.

• Proficiency in additional languages is a plus.

🏝️ Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional growth and skill enhancement.

• A collaborative and inclusive workplace culture.

• Flexible work schedules and options for remote work.

• Paid time off.

• Company-sponsored wellness programs.