Chat Customer Service Operator – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver individualized and compassionate voice-based customer service.

• Present financial products and services to foster customer loyalty.

• Meet and surpass sales objectives.

• Receive performance-driven incentives.

• Greet customers and address their inquiries.

• Manage requests with a commitment to excellence.

• Guarantee complete customer satisfaction.

⛳️ Requirements

• High school diploma.

• Prior sales experience is advantageous.

• Must be available to work a 6-on/1-off schedule (Monday to Saturday).

• Work duration: 6 hours and 20 minutes.

• Internet connection with a minimum speed of 100 Mbps.

• Wired network connection required for desktop use.

• Ability to communicate clearly and objectively.

• Knowledge of customer service techniques.

• Skills in active listening and analyzing customer needs.

• Strong time management and ability to prioritize demands.

• Proactive mindset with a desire to make a positive impact.

• Capacity to work collaboratively and devise innovative solutions.

• Results-oriented approach.

• Professional experience: Less than 1 year.

🏝️ Benefits

• Meal voucher.

• Medical and dental insurance.

• Incentive campaigns.

• Desktop computer provided.

• Flexible breaks.

• Semiannual profit-sharing bonus.

• Internet allowance.

• Structured development program and career progression.

• Inclusive and respectful workplace environment.

• Partnership with Sesc.

• Life insurance.

• Optical reimbursement.

• TotalPass.

• Transportation allowance.

• Pharmacy benefits.

• Discount on the Carrefour card for purchases throughout the Carrefour network.

• Incentive campaigns and performance awards.