Channel Sales Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive growth across the United States by leveraging the Technology Solutions Distributor ecosystem.

• Recruit, enable, and oversee Trusted Advisors, agents, and consultants sourcing through prominent TSDs, particularly Telarus, AVANT, and Bridgepointe.

• Expand the advisor network and generate qualified opportunities via the partner community.

• Transfer qualified opportunities to the Authenticx direct sales team for progression and closure.

• Identify, recruit, and engage advisor and agency partners.

• Represent Authenticx at industry events, advisor councils, and supplier showcases.

• Provide structured onboarding and support for new advisor partners.

• Act as the primary liaison with TSD channel managers, supplier managers, and leadership.

• Maintain strong engagement with top-producing advisors through business reviews, joint customer calls, and pipeline oversight.

• Assist partners and collaborate with sales engineering, customer success, and operations to address issues.

• Monitor partner performance and modify programs as necessary.

• Develop and implement a national channel sales strategy aligned with revenue targets.

• Collaborate on co-marketing initiatives, promotions, MDF-funded events, webinars, and campaigns.

• Manage advisor pipeline and deal registration within the CRM.

• Work cross-functionally with marketing, product, sales, and executive teams.

• Provide weekly and monthly forecasts and reports to leadership.

• Maintain CRM integrity and analyze partner production and market data.

• Review and revise channel business plans and strategies.

• Ensure partner agreements align with commercial terms, deal registration policies, and TSD master agreements.

• Track industry trends, competitive landscapes, and partner feedback.

• Represent Authenticx’s positioning in conversation intelligence, contact center analytics, and healthcare CX.

• Achieve first-year pipeline and sourced revenue goals while establishing a national channel strategy.

⛳️ Requirements

• 5+ years of experience in channel sales, partner management, or supplier-side roles within the TSD ecosystem.

• A bachelor's degree in business, marketing, or a related field is beneficial but not mandatory; equivalent professional experience is fully accepted in lieu of a degree.

• Established, active relationships with TSD leadership and top-performing advisors.

• Proven track record in selling SaaS, contact center, CX, or analytics solutions through Trusted Advisors and TSDs.

• Strong grasp of indirect sales models and the processes of sourcing, registering, quoting, contracting, and commissioning deals within the TSD framework.

• Exceptional communication, negotiation, interpersonal, and presentation skills.

• Ability to analyze data and derive actionable insights.

• Comfortable working as an individual contributor with substantial autonomy and ownership over national metrics.

• Willingness to travel up to 40%, including attending TSD national events.

• Candidates must reside in the USA and possess legal authorization to work in the USA without requiring employment visa sponsorship now or in the future.

• Preferred: Previous experience in selling to healthcare, payer, provider, or regulated CX environments.

• Preferred: Familiarity with conversation intelligence, speech analytics, or contact center AI platforms.

• Preferred: Established rapport with Authenticx’s Ideal Customer Profile buyer personas.

🏝️ Benefits

• May offer a fully remote arrangement for candidates located in the US.

• Expected travel of 20–30% for customer, partner, and internal meetings as well as industry events.

• Confidential handling of information in accordance with EEO guidelines.