Channel Manager – GIS Partnerships

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and enhance relationships at the executive level with designated partners

• Formulate and implement alliance strategies that drive pipeline creation, bookings, and revenue expansion

• Develop and oversee joint business plans, conduct quarterly reviews, and initiate strategic growth activities

• Recognize opportunities in consulting, cloud transformation, customer experience, AI, and digital modernization

• Design and implement collaborative go-to-market initiatives with partner sales, solution, and industry teams

• Facilitate co-selling efforts and coordinate field engagement between partner and internal sales teams

• Work alongside marketing on joint campaigns, events, thought leadership, and demand generation efforts

• Align partner objectives with the company’s growth goals

• Utilize CX industry expertise to uncover opportunities in customer service, contact centers, customer engagement, CRM, digital experience, and AI-driven interactions

• Position solutions within enterprise CX transformation projects

• Collaborate with solution, product, and delivery teams to formulate compelling value propositions

• Establish trusted advisor relationships with senior stakeholders at partner organizations

• Represent the company at partner events, executive briefings, industry conferences, and meetings with customers

• Develop and sustain a pipeline generated by partners

• Monitor and report on alliance performance metrics

• Project revenue from partnerships and meet annual growth objectives

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, Technology, or a related discipline

• Over 10 years of experience in managing strategic partnerships

• Proven history of driving quantifiable revenue growth through alliances and channel partnerships

• Experience in managing GSI partnerships

• Strong comprehension of partner programs, ecosystems, funding structures, and co-sell strategies

• Demonstrated ability in developing and executing joint business plans and strategic partner initiatives

• In-depth knowledge of Customer Experience (CX) technologies and transformation initiatives

• Experience with enterprise software, cloud services, SaaS, AI, digital transformation, or consulting services

• Exceptional executive communication, presentation, negotiation, and relationship-building abilities

• Experience with contact center, CRM, customer engagement, or digital experience platforms

• AWS certifications and/or experience in cloud alliance management

• Experience working collaboratively with global systems integrators (GSIs) and large consulting firms

• Familiarity with AI, automation, analytics, and customer service technologies

🏝️ Benefits

• Competitive salary

• Comprehensive benefits package

• Flexible working arrangements

• Recognition programs

• Focus on employee well-being

• Commitment to diversity, equity, inclusion, and belonging in the workplace