Channel Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the post-sales relationship among Solera, T-Mobile personnel, and their clients.

• Offer post-sales assistance to T-Mobile clients while supporting the Solera Channel Sales Team.

• Maintain regular communication with the Sales Director and Regional Sales Managers to ensure customer account health and enhance retention.

• Utilize expertise in Solera/Spireon products to achieve sales targets and gather insights from customers and the market.

• Assess onboarding training needs and investigate solutions for FleetLocate Software launches.

• Gain a comprehensive understanding of Solera services and applications provided through T-Mobile, aligning them with customer needs.

• Engage with customers both in-person and virtually to achieve account goals.

• Create targeted evaluation plans that illustrate how Solera satisfies customer requirements.

• Address customer concerns and complaints, offering solutions or next steps.

• Demonstrate Solera applications and articulate their value effectively.

• Lead cross-functional teams to craft customer solutions and foster sales opportunities.

• Keep precise customer records in Salesforce and other reporting systems.

• Organize onboarding training for new clients and follow up with training for existing customers.

• Conduct demonstrations and collaborate with legal, finance, and operations teams on renewals, migrations, upgrades, and other account modifications.

• Escalate issues in line with company policy and manage structured sales processes within Salesforce.com.

• Respond to emails and voicemails in a timely and professional manner.

• Achieve and surpass both quantitative and qualitative goals.

• Participate in Partner Business Review meetings and address NPS cases while performing customer health assessments.

• Collaborate with Channel leadership on messaging, standardized presentations, and sales processes.

⛳️ Requirements

• Demonstrated experience in negotiating new business opportunities.

• Exceptional sales capabilities and experience collaborating with channel partners (resellers).

• Preferred familiarity with the transportation or logistics industries.

• Strong ability to convey clear value propositions to senior leadership.

• Bachelor's degree in business administration, Marketing, Communication, or equivalent work experience.

• Minimum of 2 years in sales/account management or B2B environments.

• Strong communication skills with a proven track record of nurturing a current account base.

• Previous experience in a channel/partner environment is preferred.

• Ability to present software and solutions effectively through online meetings.

• Proficient in corporate productivity and web presentation tools.

• Experience with Salesforce.com or comparable CRM systems.

• Excellent verbal and written communication skills.

• Strong listening and presentation skills.

• Capacity to multitask, prioritize, and manage time efficiently.

• Self-motivated and results-oriented with a positive attitude and focus on quality.

• Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint).

• Equivalent work experience may substitute for a bachelor's degree.

🏝️ Benefits

• Equal Opportunity Employer dedicated to diversity and inclusion.

• Inclusive work environment.