Channel Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Increase revenue within a portfolio of current partners.

• Act as the primary contact for designated accounts.

• Seek and pursue opportunities for upselling and cross-selling.

• Promote the adoption of fraud prevention, data security, enterprise/B2B, and other Value-Added Solutions.

• Achieve or surpass sales targets and revenue objectives.

• Create strategic account plans that outline objectives, goals, and actionable steps.

• Collaborate with sales, marketing, product, partner success, solution engineering, and support teams.

• Establish and maintain trusted relationships with clients.

• Conduct regular check-ins with clients and proactively suggest solutions.

• Address client issues, escalate complex matters, and ensure resolution.

• Advocate for client requirements within NMI.

• Keep accurate records of client interactions and prepare reports on accounts, sales, and client satisfaction.

• Utilize data and analytics to detect trends, opportunities, and areas for improvement.

• Report directly to the Sr. Director of Channel Sales.

⛳️ Requirements

• Experience in the payments or fintech sector.

• Demonstrated experience in sales or account management, emphasizing revenue growth.

• Exceptional communication and interpersonal capabilities, with a talent for building client trust.

• Strong negotiation and problem-solving abilities.

• Comfort in utilizing AI tools in daily tasks to enhance efficiency and identify opportunities.

• Capability to multitask and prioritize in a dynamic environment.

• Proficiency in Salesforce and Google Workspace.

• Legal eligibility for employment in the United States.

• Successful completion of background and financial checks.

🏝️ Benefits

• A remote-first culture!

• Competitive salary and benefits package.

• Opportunities for personal growth and advancement.

• Flexible PTO and dedicated sick time.

• Health, Dental, and Vision Insurance.

• Life, ADD, Short-term and Long-term Disability insurance.

• 401k matching up to 4% after two months of employment.

• Flexible Spending Account.

• Paid Parental Leave.

• Company-sponsored volunteer days.

• Employee referral program.

• Bonusly recognition for colleagues.

• Commitment to Diversity, Equity & Inclusion initiatives, with affinity groups, open forums, and surveys on inclusion and belonging.