Change Manager

This is a fully remote position, open to applicants in Alabama, +41 more states.

📋 Description

• Lead and facilitate change management initiatives across one or more departments.

• Create and execute change management strategies and plans that align with business goals.

• Enhance employee adoption and foresee downstream effects across various functions.

• Perform impact assessments, partner analyses, and readiness evaluations.

• Establish people-specific objectives and key results to aid in benefit realization.

• Implement change strategies and engage participants with increasing autonomy.

• Work in collaboration with project managers to weave change management activities into project plans.

• Develop and present communication and training plans.

• Mentor and assist leaders in fulfilling their change leadership responsibilities.

• Recognize and manage expected resistance while creating mitigation strategies.

• Monitor and report on change management effectiveness and adoption metrics.

• Ensure adherence to CSAA IG change management standards, including ADKAR, Prosci, and Proxima for key critical initiatives.

• Design, develop, and implement User Acceptance Testing strategies and plans when necessary.

⛳️ Requirements

• At least 8 years of relevant experience.

• BA/BS degree or an equivalent combination of education and experience.

• Extensive knowledge and demonstrated application of change management processes and tools, including team member analysis and management, impact assessment, sponsorship engagement, change strategy, and change story development for complex, large-scale change initiatives.

• Exceptional analytical skills to conduct, interpret, and influence decisions based on change management data.

• Strong facilitation skills and understanding of effective group dynamics concepts and processes.

• Proficient working knowledge and application of training and communication methodologies and guidelines.

• Solid understanding of project management and other lifecycle methodologies.

• Strong capacity to influence at the department/division level and across different leadership tiers.

• Proficient skills in sponsorship coaching and alignment, resistance management, and behavior change.

• Significant knowledge of the insurance business or shared services/consulting functions.

• Prosci certification or equivalent change management training is preferred.

• MA degree or an equivalent combination of education and experience is preferred.

• Willingness to travel as required for the position, including divisional/team meetings and other in-person engagements.

• Applicants must be authorized to work indefinitely in the United States.

• CSAA does not offer visa sponsorship; applicants must not require immigration assistance.

🏝️ Benefits

• Eligibility for annual bonuses for most positions.

• 401(k) plan with a company matching contribution.

• Opportunities for career growth and professional development.

• Flexible workplace environment with a remote-first culture.

• Home-Flex roles, primarily working from home with the option to work from various locations, including CSAA offices.

• An inclusive and welcoming workplace atmosphere.

• Reasonable accommodations provided for qualified applicants and employees with disabilities or other limitations.

• Company-wide annual discretionary bonus through the Annual Incentive Plan (AIP), up to 12% of eligible pay.