Change & Communications Specialist III

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop a strategy for change management, including a stakeholder map, readiness baseline, adoption goals, metrics, a communications plan, and an integrated communications calendar.

• Create materials such as leadership briefings, launch messages, FAQs, newsletters, one-pagers, and communications specific to each wave.

• Establish and maintain an Agile/Jira adoption hub that offers resources and updates suitable for various audiences.

• Recruit, train, and maintain a network of change champions; organize forums, office hours, and community events.

• Design pulse surveys and feedback mechanisms; analyze stakeholder sentiment and adoption metrics in collaboration with analysts.

• Collaborate with trainers, coaches, administrators, and program leaders to address resistance and enhance communications.

• Monitor communications effectiveness, stakeholder engagement, arising issues, and evidence of ongoing adoption.

• Conduct stakeholder impact analyses, define change objectives, sponsor actions, readiness measures, and create communications tailored to specific audiences and delivery waves.

• Develop practical communication toolkits, leader talking points, message calendars, FAQs, one-pagers, briefings, and updates for the knowledge hub.

• Recruit and prepare champions with clearly defined responsibilities, reusable guidance, feedback channels, and regular forums or office hours.

• Assess reach and adoption through participation data, pulse surveys, sentiment themes, and observed behavioral changes; report insights and suggest necessary adjustments.

• Coordinate change-related risks, sensitive communications, escalation procedures, and approval processes with leadership, trainers, coaches, and support teams.

⛳️ Requirements

• Bachelor's degree in communications, public relations, organizational development, business administration, or a related discipline; four additional years of relevant experience may replace the Bachelor's requirement.

• A minimum of 4 years of experience in organizational change, internal communications, stakeholder engagement, or adoption programs.

• Possession of Prosci change management certification or CCMP credential.

• Experience in delivering communications within a federal or similarly complex enterprise environment.

• Proven ability to develop networks of change champions and assess readiness and adoption levels.

• Capability to obtain and maintain a favorable Public Trust determination and meet relevant federal personnel vetting, security, privacy, accessibility, and data-handling standards.

• Experience in segmenting stakeholder audiences and crafting coordinated multi-channel communications for intricate technical or process changes.

• Proficiency in utilizing qualitative feedback and quantitative adoption indicators to tailor outreach and brief executives on progress and resistance.

• Prior experience supporting the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), or federal health initiatives is highly advantageous.

• Experience in Agile transformation, Atlassian/Jira adoption, and comprehensive portfolio rollouts.

• Familiarity with Confluence, SharePoint, accessibility standards, and survey platforms.

• Experience in briefing senior public-sector leadership.

• Background in supporting change sponsorship, champion enablement, and technology adoption in regulated or geographically dispersed settings.

• A master's degree in strategic communications, organizational development, public administration, or business administration (MBA) is preferred.

• Additional certifications such as IABC Communication Management Professional (CMP) or Strategic Communication Management Professional (SCMP) are preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with employer matching contributions.

• Opportunities for professional development and continuing education.

• Flexible work arrangements and a supportive work environment.