CES Advisor – Social Media Focus, Swiss-German Speaker

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Address customer inquiries through both phone and written channels, with a primary focus on social media platforms, especially Instagram and Facebook.

• Assess customer needs and assist them in utilizing specific features.

• Input information regarding consumer requests into internal databases.

• Communicate feature requests and effective solutions to appropriate stakeholders.

• Update customers about new features, functionalities, and promotional campaigns.

• Follow up with customers to confirm that their issues have been resolved.

• Collect consumer feedback and complete FAQ and knowledge-base documents.

• Manage serious and sensitive consumer interactions in accordance with established guidelines.

• Adhere to Nestlé CES Standard Instructions for Consumer Complaints Handling in a timely and appropriate manner.

• Direct consumer inquiries to the relevant stakeholders when unable to provide an answer.

⛳️ Requirements

• Native or near-native proficiency in Swiss-German.

• Fluent in both spoken and written French.

• Proficient in English or Portuguese; the position snapshot indicates the necessity for intermediate French and fluent English or Portuguese.

• Capability to adjust tone of voice according to various brands and written channels.

• Previous experience as a Customer Support Specialist or in a similar customer service role is advantageous but not essential.

• Strong orientation towards customer management.

• Familiarity with the Nestlé industry is beneficial.

• Understanding of CRM systems is a plus.

• Exceptional communication and problem-solving abilities.

• Strong multitasking skills.

• High attention to detail.

🏝️ Benefits

• Opportunity to develop expertise in Nestlé’s Shared Solutions Business.

• Experience working within a culturally diverse team.

• Exposure to local and international environments.

• Flexible working conditions.

• Engagement and wellbeing initiatives.

• Competitive salary along with an annual bonus based on performance.

• Meal allowance card provided.

• Flex Benefits available.

• Membership to Nestlé Club and access to partner discounts.

• Complimentary coffee in the office.

• Special discounts for employee shopping.

• Provision of company equipment based on professional requirements.

• Medical support available on-site.

• Access to e-learning courses and training programs.

• Opportunities for career advancement and international career prospects.