Certified Pharmacy Technician – Outreach

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver outstanding customer service in a telephone-based setting

• Accurately input a large volume of prescription data

• Process prescription authorizations, clarifications, and transfers

• Conduct claim adjudication and auditing, including prior authorizations, billing, and eligibility verification

• Initiate outbound calls to patients

• Address patient care concerns from case queues

• Act as a liaison between clinical pharmacists and other healthcare professionals

• Collaborate with technicians and pharmacists to onboard new patients

• Safeguard confidential patient records

• Retrieve and confirm prescription details through communication with doctors

• Conduct welcome calls for newly onboarded patients

• Develop, maintain, and update patient medication profiles

• Provide additional support during peak call volumes

• Respond to patient inquiries via phone

• Assist ExactCare’s nationwide patient population in a high-volume context

• Uphold AnewHealth’s Core Values

• Travel for organizational events, team meetings, trade shows, conferences, and client interactions as needed

• Perform other assigned duties

⛳️ Requirements

• High school diploma or GED

• Certification from the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) with a current certificate

• Required to maintain pharmacy technician registration with the State Board of Pharmacy

• Applicants must be 18 years of age or older

• Previous experience in a pharmacy environment

• Capability to work in an office-based (or remote) setting, sitting at a desk for 90% of the time

• Comfortable operating in a phone-based environment

• Ability to work autonomously

• Proficient with computer equipment, technology, and various software applications

• Excellent customer service abilities

• Comprehensive knowledge of medications

• Familiarity with pharmacy billing processes

• Understanding of prescription intake, clarifications, and transfers

• Strong organizational and prioritization skills

• Ability to maintain confidentiality

• Critical thinking skills with the ability to document details in accordance with state and federal regulations

• Candidates must be eligible to work in this country

• Must be able to travel to multiple site locations within the designated territory

• May be required to work extended hours as necessary

• Availability outside of normal business hours on an ad-hoc basis

🏝️ Benefits

• Medical, dental, and vision insurance

• Flexible spending account

• Company-sponsored life insurance

• Short-term disability coverage

• Optional benefits

• 401(k) plan

• Paid time off

• Paid holidays