Certification Compliance Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee PMI’s Quality Management System (QMS) along with associated policies, procedures, records, and controls that support certification programs.

• Ensure the QMS is efficiently maintained, uniformly implemented, and aligned with ISO 9001 and ANSI/ISO/IEC 17024 standards.

• Collaborate with Certification, Exam Integrity, Exam Operations, Legal, Privacy, Product, Customer Care, and external vendors.

• Champion policy governance, audit preparedness, process enhancement, and management of corrective actions.

• Lead cross-functional compliance initiatives to uphold the credibility, consistency, and defensibility of certification programs.

• Oversee document control, process governance, internal audits, and management review activities.

• Convert standards, policies, audit findings, and operational requirements into actionable procedures and implementation strategies.

• Aggregate audit evidence, process data, findings, and risks into actionable insights and reports suitable for executives.

• Create policies, SOPs, process maps, compliance matrices, training materials, and controlled documentation.

• Manage multiple priorities simultaneously, foresee risks, and ensure tasks are completed effectively.

• Travel domestically and internationally as required.

⛳️ Requirements

• Bachelor’s degree in a relevant field.

• 10–12 years of experience in compliance, quality management, certification operations, accreditation, audit management, risk management, or a related area.

• Proven experience in managing or supporting a Quality Management System, including document control, process governance, corrective action management, internal audits, and management review activities.

• Ability to interpret standards, policies, audit findings, and operational requirements, translating them into procedures and implementation plans.

• Strong data literacy and analytical abilities for synthesizing audit evidence, process data, findings, and risks into actionable insights and reports for executives.

• Experience in developing policies, SOPs, process maps, compliance matrices, training materials, and controlled documentation.

• Familiarity with ISO 9001 and ANSI/ISO/IEC 17024 is preferred.

• Capacity to manage multiple concurrent priorities while anticipating risks to scope, schedule, and quality.

• High attention to detail and sound judgment in handling sensitive, confidential, or audit-related information.

• Proficiency with Microsoft Office products and associated collaboration tools.

• Willingness to travel domestically and internationally as necessary.

• Dedication to professional development and continuous improvement.

🏝️ Benefits

• Remote work arrangement.

• Opportunities for professional development and continuous improvement.

• Limited domestic and international travel expected.