Cell Therapy Account Manager

This is a fully remote position, open to applicants in New Jersey, +3 more states.

📋 Description

• Lead the adoption and growth of the CareDx Cell Therapy & Transplant portfolio, which includes AlloHeme, along with related molecular testing and digital solutions.

• Inform providers about the clinical significance of AlloHeme.

• Assist in the implementation of new testing programs while promoting continued use through strategic account management.

• Create growth strategies tailored to specific accounts, considering customer requirements, clinical processes, operational hurdles, and organizational goals.

• Engage in scientific and clinical discussions with physicians, advanced practice providers, transplant coordinators, laboratory leadership, and other relevant stakeholders.

• Oversee account onboarding and activation processes, including ordering, reporting, sample logistics, and operational workflows.

• Aid customers in navigating institutional review and approval procedures.

• Formulate and execute strategic account plans aimed at enhancing adoption, increasing market penetration, expanding footprint, and achieving commercial goals.

• Support Laboratory Service Agreements and other agreements with customers.

• Establish customer relationships, identify unmet needs, and aid in account retention efforts.

• Maintain the sales pipeline and territory business plan; forecast opportunities and monitor implementation milestones and utilization trends.

• Collaborate with Clinical Liaison, Medical Affairs, Marketing, Customer Experience, Market Access, Sales Operations, and Operations teams.

• Report directly to the National Sales Director for Cell Therapy & Transplant.

⛳️ Requirements

• Bachelor's degree is required; an advanced degree is preferred.

• At least 10 years of experience in sales or strategic account management within the healthcare sector.

• Proven ability to engage in clinical sales within the hematology-oncology market.

• Preferred experience in supporting blood and marrow transplant, cell therapy, or CAR-T programs.

• Demonstrated success in selling to large academic medical centers, cancer centers, hospitals, and complex healthcare systems.

• Experience navigating decision-making processes with multiple stakeholders, including physicians, laboratory leaders, administrators, procurement teams, and operational stakeholders.

• Familiarity with establishing and applying clinical, operational, laboratory, or workflow protocols within healthcare organizations.

• Experience in supporting healthcare contracting processes; familiarity with Laboratory Service Agreements or similar agreements is preferred.

• Strong skills in strategic account management and territory planning.

• Exceptional written, verbal, presentation, and interpersonal communication skills.

• Proven ability to collaborate across functions to foster customer adoption and implementation success.

• Must be willing to travel 50–75% of the time or more and effectively manage a large geographic territory.

• Proficient in Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools.

🏝️ Benefits

• Competitive base salary along with incentive compensation.

• Comprehensive health and welfare benefits.

• Gym reimbursement program.

• 401(k) savings plan with matching contributions.

• Employee Stock Purchase Plan.

• Pre-tax commuter benefits.

• Up to 30 days of paid leave annually for full-time employees who donate an organ or bone marrow.

• Additional discretionary bonuses and incentives may be available.

• Availability of restricted stock units may be possible.