Casualty Claims Consultant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary business leader and subject matter authority for vendor management processes within the Casualty Claims Operations.

• Supervise and evaluate vendor performance to ensure adherence to service level agreements, customer experience benchmarks, and operational expectations are consistently met.

• Create, maintain, and report on vendor performance metrics, scorecards, and operational outcomes.

• Establish and nurture robust relationships with external vendors and internal business stakeholders.

• Lead and oversee change management initiatives across various operational areas, including vendor onboarding and offshore engagement activities.

• Collaborate with vendors on workforce planning and resource management to support demand forecasts and enhance operational efficiency.

• Coordinate vendor audits, reviews, and compliance activities to ensure compliance with contractual obligations, regulatory standards, and operational criteria.

• Manage multiple projects concurrently while balancing everyday operational priorities.

• Review and resolve internal and external escalations related to vendor performance and service delivery.

• Conduct regular business reviews with vendor partners to highlight successes, tackle challenges, and promote continuous improvement.

• Analyze financial performance and provide recommendations to enhance vendor value and operational efficiency.

• Identify opportunities for expanding vendor programs and propose innovative solutions that align with business goals.

• Work alongside internal stakeholders, external vendor partners, procurement teams, and business leaders to support the growth and optimization of the casualty vendor program.

⛳️ Requirements

• Experience in vendor management, operations, claims, or a related business area.

• Understanding of procurement processes, contract management, and vendor governance practices.

• Experience in the Accident Benefits and/or Bodily Injury insurance sector, especially within Claims Operations.

• Proven track record in managing vendor relationships and monitoring operational performance metrics.

• Experience in leading cross-functional initiatives and collaborating with multiple stakeholders.

• Ability to present business results and recommendations to leadership teams effectively.

• Skilled in analyzing operational data and translating insights into actionable recommendations.

• Experience with resource planning, forecasting, and performance management.

• Strong analytical, problem-solving, and organizational abilities.

• Excellent communication, presentation, and relationship management skills.

• Experience with Guidewire ClaimCenter or comparable claims platforms.

• CIP designation or progress towards CIP, ACIP, CRM, or FCIP designation.

• Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.

• Equivalent combinations of education and relevant experience will be taken into account.

🏝️ Benefits

• Flexible Work Arrangements.

• Employee discounts (15% on auto and property insurance, along with various other products and services).

• Good Office program (receive up to $400 back after purchasing office equipment).

• Student Loan Payment Matching Program for Government Student loans.

• Comprehensive Retirement Savings Program with employer-matched contributions.

• Annual Wellness allowance to assist employees in improving their health and wellbeing.

• Personal reflection day.

• Tuition Reimbursement.

• Opportunities to work within the community and give back!