Cash Posting and Credit Resolution Manager

This is a fully remote position, open to applicants in Alabama, +2 more states.

📋 Description

• Oversee cash posting and credit resolution activities across various revenue cycle functions.

• Manage a team of around 30 individuals, including supervisors, team leads, analysts, and resources supported by vendors.

• Ensure the prompt and precise posting of both manual and electronic payments.

• Supervise processes related to credit balance resolution, work queues, quality audits, and posting logic.

• Assist with EFT/ERA enrollment initiatives and payer setup processes.

• Track productivity, quality, and operational metrics to foster continuous improvement.

• Collaborate with leadership to optimize workflows, minimize errors, and enhance efficiencies.

• Coach, develop, and mentor frontline leaders and team members.

• Support recruitment, onboarding, training, and employee engagement efforts.

• Ensure adherence to HIPAA and relevant regulatory standards.

• Work with internal stakeholders, payers, vendors, and banking partners to resolve issues and enhance processes.

⛳️ Requirements

• A Bachelor's degree in Business, Healthcare Administration, or a related field is preferred.

• A minimum of 5 years of experience in healthcare revenue cycle is required.

• Experience in one or more of the following areas: Cash Posting, Credit Resolution, Billing & Collections, Insurance Follow-Up, Denial Management, or Payment Processing.

• At least 3 years of management or supervisory experience.

• Strongly preferred experience leading healthcare revenue cycle teams.

• Familiarity with Hospital Billing (HB) and/or Professional Billing (PB).

• Experience with Epic systems.

• Knowledge of EFT and ERA enrollment processes is advantageous.

• Strong leadership, communication, organizational, and relationship-building abilities.

• Capability to lead and inspire a primarily remote workforce.

• Understanding of HIPAA and relevant regulatory requirements.

• Ability to collaborate effectively with internal stakeholders, payers, vendors, and banking partners.

🏝️ Benefits

• Competitive benefits provided upon permanent employment.

• Medical, dental, and vision insurance with various coverage options.

• Favorable healthcare coverage for employees using LCMC facilities.

• HSA and FSA options, including medical expense reimbursement benefits.

• Retirement benefits as part of LCMC's wealth and financial benefits package.

• Life and disability insurance.

• Coverage for accidents, critical illness, and hospital indemnity.

• Paid Time Off (PTO), accruing from the date of hire and usable after a 90-day vesting period.

• Generous PTO carryover: up to 200 hours for 0–5 years of service, 220 hours for 5–10 years, and 240 hours for 10+ years.

• Employee Assistance Program (EAP).

• Wellness resources through LCMC's Self benefits.

• Pet insurance.

• Identity theft protection.

• Legal benefits.

• Supportive leadership environment focused on collaboration and professional development.

• Strong potential for career advancement.

• Employee-centered culture emphasizing recognition, engagement, and work-life balance.

• Primarily remote leadership opportunity.

• Autonomous culture that values trust, accountability, and empowerment.