This is a fully remote position, open to applicants in Canada.

📋 Description

• Aid in reimbursement processes to ensure timely, precise, and uniform management of coverage-related inquiries within customer operations and patient support workflows.

• Organize documentation related to benefits, case updates, follow-up tasks, and communications for reimbursement support.

• Address standard reimbursement challenges, documentation discrepancies, and workflow anomalies.

• Keep precise records of cases, reimbursement documents, and system updates.

• Track reimbursement patterns, recurring challenges, and escalation signals.

• Collaborate with both internal and external partners to synchronize communications, clarify reimbursement needs, and facilitate case resolutions.

• Participate in initiatives for process enhancements, workflow modifications, and operational readiness activities.

⛳️ Requirements

• Bilingual proficiency is required (English/French).

• A High School Diploma/GED or equivalent experience is necessary.

• A minimum of 2 years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a similar field is essential.

• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement is preferred.