Caseworker – Bilingual (English/French)

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee assigned projects and/or cases.

• Follow established company procedures and case management protocols.

• Offer telephone support to patients, healthcare professionals, and funding organizations.

• Assist with funding and access challenges, including private, public, and special access programs.

• Support compliance initiatives.

• Conduct clinical monitoring, gather data, follow up with patients, monitor compliance, track therapy interruptions/discontinuations, report adverse events, and collaborate with primary healthcare providers.

• Execute pharmaceutical and biotechnology market research initiatives involving physicians, patients, pharmacists, and allied healthcare professionals.

• Make a substantial number of outbound calls following casework methodologies.

• Record all activities in program-specific databases.

• Participate in refresher and specialized training on products or programs.

• Provide insights on protocols, databases, processes, and interdepartmental interactions.

• Relay case management updates to managers, pod members, and program-trained colleagues during absences.

• Engage in training for new caseworkers, including shadowing and call monitoring.

• Report adverse events to designated units/departments.

• Perform additional duties and tasks as necessary.

⛳️ Requirements

• Comprehensive training in business administration, accounting, sales, marketing, computer sciences, or related fields, typically acquired through a two-year associate's degree program or an equivalent combination of experience and education.

• At least one (1) year of experience in customer service.

• Bilingual (French/English) is preferred.

• Capability to multitask effectively.

• Strong attention to detail.

• Excellent problem-solving abilities.

• Experience within the medical and pharmaceutical sectors is beneficial.

• Proficient in Word, Excel, and Outlook.

• Effective oral and written communication skills.

• Bilingual proficiency in English and Canadian French.

• Strong organizational capabilities.

• Ability to establish and manage budgets and expenses.

• Outstanding interpersonal, leadership, presentation, and negotiation skills.

• Advanced knowledge of the pharmaceutical distribution sector.

• Familiarity with automated warehouse operating systems.

• Strong business and financial insight.

• Strong analytical and mathematical abilities.

• Ability to consistently meet deadlines.

• Proficient in Microsoft Word, Excel, PowerPoint, and other Office applications.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Backup dependent care services.

• Adoption support.

• Infertility treatment coverage.

• Family building assistance.

• Behavioral health support.

• Paid parental leave.

• Paid caregiver leave.

• Access to training programs.

• Resources for professional development.

• Mentorship opportunities.

• Employee resource groups.

• Opportunities for volunteer activities.

• Reasonable accommodations during the employment process.