Caseworker

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee projects and/or cases assigned to you.

• Follow established company procedures.

• Execute call-center programs and deliver telephone assistance to patients, healthcare providers, and funding organizations.

• Address funding and access challenges, which include private, public, special access programs, and compliance-related initiatives.

• Manage and comply with case-management protocols, which encompass clinical monitoring, data gathering, patient follow-ups, compliance, therapy interruption/discontinuation oversight, adverse event reporting, and collaboration with primary healthcare providers.

• Carry out pharmaceutical and biotechnology market research projects involving physicians, patients, pharmacists, and allied health professionals.

• Conduct a high volume of outbound calls as part of patient programs.

• Record every activity in program-specific databases.

• Participate in refresher and specialized training sessions.

• Provide insights on protocols, databases, processes, and inter-departmental interactions.

• Relay case-management information to managers, pods, and program-trained colleagues during absences.

• Engage in training new caseworkers, including shadowing and monitoring calls.

• Report all adverse events to the designated units/departments.

• Carry out additional duties and responsibilities as needed.

⛳️ Requirements

• A High School Diploma/GED or equivalent experience is required.

• A minimum of 2 years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a similar field is necessary.

• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement is preferred.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Backup dependent care services.

• Adoption assistance programs.

• Infertility treatment coverage.

• Support for family building initiatives.

• Solutions for behavioral health.

• Paid parental leave.

• Paid caregiver leave.

• Training initiatives.

• Resources for professional development.

• Mentorship opportunities.

• Employee resource groups.

• Volunteer activities.

• Reasonable accommodations during the employment process.