Case Manager – Personal Injury

This is a fully remote position, open to applicants in Brazil, +1 more country.

📋 Description

• Monitor medical record and billing requests throughout the entire case lifecycle

• Request medical records and upload necessary documentation into Filevine

• Gather updates on outstanding medical bills

• Develop medical provider charts after completing the required training

• Assist attorneys and the legal team by organizing medical documentation for case development and preparation

• Highlight missing information and potential discrepancies for the review of the legal team

• Conduct final billing follow-ups prior to submitting a demand

• Provide regular status updates regarding medical documentation

• Reach out to medical providers to verify outstanding bills and ensure accurate balances

• Liaise with medical providers, insurance companies, clients, and other relevant parties about outstanding records and bills

• Examine medical records and billing documentation for completeness and accuracy

• Keep medical documentation accurate and organized within the case management system

• Recognize missing information and documentation that requires additional requests

• Follow up with medical providers and clients regarding outstanding or missing medical records and bills

⛳️ Requirements

• Background in case management, medical records, medical billing, legal support, healthcare administration, or a related field

• Experience in requesting, reviewing, organizing, and maintaining medical records and billing documentation

• Proficient in professional communication with medical providers, insurance companies, clients, attorneys, and legal team members

• Strong capability to follow up on pending requests and maintain accurate status updates

• Ability to identify missing, incomplete, or inconsistent information within medical and billing documentation

• Skill in verifying outstanding medical bills and confirming accurate balances as cases progress

• Experience in maintaining organized and accurate records within a case management system

• Capability to manage multiple documentation requests while ensuring accuracy and organization

• Required Software and Tools: Filevine

• Proficiency in the English language

• Work schedule: Monday through Friday, 8:00 AM to 5:00 PM EDT

🏝️ Benefits

• Opportunity to work remotely

• Great Place to Work Certification

• Recruiter assistance throughout the application process