Case Manager

This is a fully remote position, open to applicants in Arizona, +9 more states.

📋 Description

• Evaluate the needs of members in areas such as physical health, mental health, substance use disorders, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services.

• Supervise the creation of client care plans and assist in goal setting.

• Provide services in-office, through telehealth, or in the field where members reside or seek care, ensuring easy access to services.

• Connect clients with essential social services and support systems.

• Advocate for clients among healthcare professionals and other relevant stakeholders.

• Utilize evidence-based practices, including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.

• Conduct outreach and engagement activities to promote enrollment in the Enhanced Care Management program and record activities in the CRM system.

• Assess client progress and revise SMART goals as necessary.

• Facilitate mental health promotion initiatives.

• Arrange transportation as needed.

• Complete documentation and outcome measures within specified care-plan timelines.

• Maintain up-to-date patient health records in EMR and other business systems.

• Prepare monthly reports to ensure program compliance.

• Participate in assigned training sessions.

• Coordinate person-centered care with providers, specialists, pharmacists, social service agencies, caregivers, family support persons, and other Care Team members.

• Foster wellness, recovery, independence, resilience, member empowerment, timely access to care, and the maximization of member benefits.

⛳️ Requirements

• A minimum of 2 years of experience as a care manager, care navigator, or community health worker supporting at-risk populations.

• Availability to work Monday through Friday, from 8:30 am to 5:00 pm Pacific Time, with flexibility for potential evening and weekend shifts.

• Familiarity with government and community resources pertinent to social determinants of health.

• A clean driving record, valid driver's license, and dependable transportation.

• Strong oral and written communication skills.

• Positive interpersonal abilities.

• Basic computer skills and proficiency with Google Workspace, MS Office, and the internet.

• Candidates must be residing in Arizona, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, or Washington.

• Must be legally authorized to work in the United States.

• Influenza vaccination is mandatory for roles that involve patient, client, or customer interaction.

• A background check, which may include a drug test or other health screenings, is required prior to employment.

• Verification of identity and work eligibility using E-Verify will occur upon hiring.

• Bilingual proficiency in English and Spanish is preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Income protection benefits.

• Flexible Paid Time Off (PTO).

• Company-recognized holidays.

• 401(k) retirement plan.

• Access to wellness benefits.

• Mileage reimbursement for field roles in accordance with IRS guidelines.

• Option for remote work arrangements.

• Occasional travel for training or company events.