Case Manager

This is a fully remote position, open to applicants in Arizona, +9 more states.

📋 Description

• Act as the main coordinator for clients, collaborating with healthcare providers, specialists, pharmacists, social service agencies, and other key stakeholders.

• Manage client cases while coordinating healthcare benefits.

• Educate clients and ensure timely, cost-effective access to care.

• Work alongside caregivers, family support persons, providers, and Care Team members to foster wellness, recovery, independence, resilience, and member empowerment.

• Evaluate member needs across various areas including physical health, mental health, substance use disorder (SUD), oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services.

• Supervise the creation of client care plans and goal-setting processes.

• Provide services in office settings, via telehealth, or in the field where members are most accessible.

• Connect clients with essential social services and support systems.

• Advocate for clients with healthcare professionals on their behalf.

• Implement evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.

• Conduct outreach and engagement initiatives, documenting activities in the CRM system.

• Assess client progress and revise SMART goals as necessary.

• Promote mental health awareness.

• Arrange transportation for clients.

• Ensure documentation and outcome measures are completed within care-plan deadlines.

• Keep patient health records up-to-date in the EMR and other business systems.

• Prepare monthly reports to ensure program compliance.

• Attend required training sessions.

• Report to the Director of Enhanced Care Management, ECM Clinical Manager, and/or ECM Program Manager.

⛳️ Requirements

• Minimum of 2 years of experience as a care manager, care navigator, or community health worker assisting vulnerable populations.

• Availability to work Monday-Friday, from 8:30 am to 5:00 pm Pacific Time, with flexibility for potential evening and weekend hours.

• Knowledge of government and community resources relating to social determinants of health.

• Clean driving record.

• Valid driver's license.

• Reliable transportation.

• Strong oral and written communication abilities.

• Positive interpersonal skills.

• Basic computer proficiency.

• Familiarity with Google Workspace, MS Office, and internet usage.

• Bilingual proficiency in English and Spanish is preferred.

• Applicants must reside in Arizona, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, or Washington.

• Must be legally authorized to work in the United States.

• Background check, which may include drug testing or other health screenings, is required prior to employment.

• Influenza vaccination is mandatory for roles involving patient, client, or customer interaction, with consideration for religious or medical exemptions.

• Verification of identity and work eligibility through E-Verify will occur upon hire.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Income protection benefits.

• Flexible paid time off (PTO).

• Company holidays.

• 401(k) retirement plan.

• Access to additional wellness benefits.

• Mileage reimbursement for field roles in accordance with IRS guidelines.

• Bonus opportunities provided.