Case Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee life, LTC, and DI applications submitted to the Life New Business Team.

• Ensure timely, accurate, and relevant communication.

• Act as a liaison between agents/financial advisors, institutional partners, vendors, Highland Capital VPs, and life insurance carriers.

• Examine applications for accuracy and completeness.

• Order and manage requirements through policy issuance and placement.

• Evaluate impaired risk and negotiate with carrier underwriters.

• Review applications and inform agents, financial advisors, and VPs of any missing information.

• Confirm that interviews and inspection reports have been ordered.

• Assess exams and non-medical requirements to determine the proper risk class.

• Conduct financial underwriting for personal, estate planning, and business insurance.

• Request medical records and manage APS follow-up.

• Review APS records for completeness and identify additional requirements.

• Reconcile pending requirements and coordinate timelines.

• Order and verify illustrations, riders, and 1035X requirements.

• Draft transmittal or cover letters for both formal and informal applications.

• Submit and maintain electronic files using Paperclip.

• Address application requests.

• Oversee referral model institutional accounts and compliance nuances.

• Apply carrier underwriting guidelines for non-U.S. citizens.

• Maintain communication with carriers and vendors.

• Provide status updates and escalate issues to New Business Management.

• Foster relationships with carrier underwriters and represent Highland Capital Brokerage.

• Advocate for and negotiate formal and informal carrier offers.

• Explain and promote competitive alternative offers.

• Interpret underwriting evidence to make risk comprehensible.

• Collaborate with internal underwriting resources.

• Compare cases with various carriers for alternative solutions.

• Assess underwriting evidence and guide cases approved differently than applied for.

• Document case activities and ensure accurate reporting in data management systems.

• Perform additional duties as assigned.

⛳️ Requirements

• Associate’s Degree is required.

• Bachelor’s degree is preferred.

• At least five years of experience in Brokerage New Business, General Agency, or Life Insurance company is mandatory.

• Familiarity with medical and/or financial underwriting terminology is advantageous.

• Strong multitasking abilities.

• Effective time management and organizational skills.

• Proficient in Microsoft Word, Excel, Outlook, various web browsers, and new technologies.

• Experience with web-based agency management systems; familiarity with the iPipeline suite, including Agency Integrator, is preferred.

• Knowledge of web-based document management systems and Paper Clip.

• Capability to utilize data management systems according to Highland Capital protocols.

• Advanced business writing capabilities.

• Exceptional written and verbal communication skills.

• Strong customer service orientation.

• Ability to work independently and take proactive approaches.

• High level of accountability and follow-up.

• Ability to collaborate effectively as part of a team.

• Capacity to thrive in a fast-paced environment and adapt to changes.

• Proficiency in working efficiently within a virtual team setting.

• Ability to maintain focus despite interruptions.

• Detail-oriented with a high degree of confidentiality.

🏝️ Benefits

• Sales Incentive Compensation.

• Health insurance.

• Vision insurance.

• Dental insurance.

• 401k.

• Paid time away.

• Volunteer days.

• Remote work option.

• Opportunities to work in brick-and-mortar offices nationwide.

• Highly collaborative team environment.