Case Manager

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Assume responsibility for assigned personal injury cases from the post-intake stage through to settlement and case closure.

• Initiate insurance claims, liaise with carriers, and confirm or obtain relevant policy limits.

• Facilitate medical treatment and assist clients in connecting with suitable providers or specialists based on their injuries and case requirements.

• Oversee treatment progress and manage cases with an understanding of available insurance coverage and policy limits.

• Request, collect, monitor, and review medical records, bills, insurance documents, and other relevant case materials.

• Actively identify necessary next steps for each file and ensure cases advance without unnecessary delays.

• Maintain regular communication with clients, medical providers, insurance representatives, and internal team members.

• Prepare cases for demand by organizing supporting documents and assisting with or drafting demand packages and letters.

• Aid in the settlement process, including matters related to policy-limit tenders, and ensure files are appropriately prepared for closure.

• Assist with lien reductions when necessary, with additional firm support available for this task.

⛳️ Requirements

• Previous hands-on experience in U.S. personal injury pre-litigation case management.

• Strong understanding of the complete personal injury pre-litigation lifecycle, with a preference for candidates with over 3 years of experience.

• Demonstrated ability to independently initiate, manage, progress, settle, and close personal injury cases.

• Experience in opening insurance claims, investigating coverage, and confirming or obtaining policy limits.

• Comprehensive knowledge of medical treatment coordination, medical records and bills, and ongoing case progression.

• Experience in preparing personal injury cases for demand, including the organization of documentation and assistance in drafting demand packages.

• Strong written and verbal communication skills in English, along with the reliability and judgment to work independently with minimal supervision.

• Experience in negotiating or assisting with lien reductions is preferred.

• Familiarity with Clio or another legal case management platform is preferred.

• Experience in handling policy-limit tenders and settlement documentation is preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Supportive work environment with a focus on teamwork and collaboration.