Case Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform initial assessments for clients to evaluate their maintenance needs, account status, and operational requirements.

• Create, implement, and periodically assess personalized case management plans with defined measurable goals.

• Collaborate with internal maintenance teams, external contractors, and vendors to address service requests and agreements.

• Maintain regular communication with clients via phone and email to monitor issue resolution and adhere to service level standards.

• Record client interactions, service requests, and vendor agreements in the internal operations database.

• Advocate for clients to enhance operational processes, resolve conflicts, and ensure client retention.

• Work in partnership with account managers, administrative personnel, and operations teams to improve service delivery.

• Ensure adherence to company policies, service level agreements, contract terms, and industry regulations.

⛳️ Requirements

• A Bachelor’s degree in Business Administration, Communications, or a related discipline is preferred.

• A minimum of 1–3 years of experience in account management, case management, operations, or client support is required.

• Strong skills in conflict resolution, active listening, and problem-solving are essential.

• Exceptional organizational abilities.

• Proficiency in operations software or database management systems.

• Must be available to work Monday through Friday, from 8:30 am to 5:00 pm EST.

• Cannot be employed by another company concurrently.

• Prohibited from hiring subcontractors to carry out assigned work.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to promote work-life balance.