Case Intake Coordinator IV

This is a fully remote position, open to applicants in Brazil, +1 more country.

📋 Description

• Respond to inbound phone calls and emails in a prompt and professional manner.

• Assist with the intake procedures for case managers.

• Review, organize, and uphold client documentation.

• Facilitate early onboarding activities for new cases.

• Handle intake overflow and ensure that all inquiries are addressed without delay.

• Ensure that all records and information are complete and accurately entered into the company's systems.

• Collaborate with internal teams to support case progression and fulfill client service requirements.

• Manage communications and assist with the intake process to ensure a positive initial experience for prospective clients.

⛳️ Requirements

• Dependable and trustworthy.

• Excellent customer service abilities.

• Professional phone demeanor.

• Quality assurance skills.

• Proficient in English.

• Strong written and verbal communication skills.

• Organized and efficient.

• Keen attention to detail.

• Sales experience is preferred.

🏝️ Benefits

• Opportunity to work remotely.

• Environment certified as a Great Place to Work.

• Guidance from recruiters throughout the application process.